Agency for Community Treatment Services, Inc

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Information Technology Director

at Agency for Community Treatment Services, Inc

Posted: 10/4/2019
Job Reference #: 1453
Keywords: manager

Job Description

Characteristicsof Position:

This is professionalwork developing, coordinating and implementing information technology needs fora human services agency. A portion oftime is devoted to training employees as to the use and regulations of using anautomated data system. This is a full time position located in Tampa, FL.

Location: Tampa, FL


  • Reflection. Recognizes and takes steps to expand thelimits of personal knowledge and abilities, including: taking responsibilityfor own mistakes; seeking the knowledge required to make sense of the bigpicture, treating failure as a chance to learn and grow; reflecting often onperformance as a leader; and giving serious consideration to opinions differentfrom one's own.

  • Society. Promotes personal and organizational successby serving and encouraging others to serve with the greater good in mind,including acting ethically to meet the greater good, and taking steps to reduceenvironmental harm.

  • Diversity.Respects diversity and makes positive use of key differences across gender,generation, ethnic, nationality, and other points of view, including, derivingvalue from human differences; modeling collaboration; and, displayingsensitivity among people from different groups.

  • People.Motivates people through strong relationships based on mutual trust including:fostering performance, encouraging professional development; boosting morale;setting performance expectations, earning commitment; inspiring effort,improving communications; encouraging loyalty; sharing commitment to businessgoals; adapting leadership styles to the needs of different groups, and,minimizing negative human impact of decisions and actions.

  • Business.Makes plans and hard decisions to sustain long term success, includingresponding quickly to threats and opportunity; adding clarity to theorganization's vision and values; establishing and monitoring costs ofoperations; developing and implementing effective business plans; and,protecting Corporate assets.

  • Ingenuity.Routinely re-thinks core assumptions and practices to respond to new threatsand opportunities, including creating a climate where innovation can thrive;developing and espousing a shared positive picture of the future; engagingothers in problem solving; and, promoting speed, flexibility, and innovation.


  • Bachelor'sdegree in Management Information Systems or related field and three years ofprogressively responsible professional experience in MIS or other relatedfield.

  • Excellentknowledge of information technology general controls, data and cyber security,and computer hardware/software systems.

  • Strongorganizational ability, analytical skills, and verbal/written communicationskills.

  • Abilityto work with Excel, Word, Outlook, and PowerPoint

  • AllACTS, Inc. employees must be able and willing to work when expected toaccommodate program and/or agency needs, participate in the agency's QualityImprovement Program and attend all assigned/required trainings, practiceon-the-job safety at all times, and demonstrate the ability to communicate andwork with others and be respectful of peers, supervisors, clients, guests, etc.If required by contract or administrative rule, must fully participate in NAPPI(crisis intervention) training and able to apply same to work setting.

Physical /Safety/Health Considerations: Standing,walking, carrying, stooping, speaking, and listening

Incentives and Differentials: None

Quality of Work Expected: Professional level commensuratewith Management Position.

Quantityof Work Expected: Commensurate with level necessaryto fully meet obligations

Scope of Responsibilities:Development, implementation,and oversight of the Agency's information technology needs.

Supervision: Thisposition reports to the Chief Financial Officer. Supervision isprovided to the Help Desk Support position.

Core Responsibilities/Essential Functions:

  • Plansworkloads, workflows, deadlines, objectives and time utilization relating tocomputer system.

  • Trainsemployees in methods of performing effective and efficient computer operations.

  • Communicatesregularly with employees both individually and in meetings.

  • Securesand solidifies sufficient consultation and support to ensure security andviability of agency hardware and software.

  • Maintain/oversees Local Area Network and Wide AreaNetwork structure

  • Manageservers and server based applications

  • Maintain/Oversees Computer equipment inventory

  • Manageand oversee helpdesk system

  • Directsthe work of MIS consultants to insure maximum use of time and resources.

  • Responsiblefor the daily backup of the computer system, adding new users, trouble

    Shooting software applications, producereports, and search for new software.

  • Coordinatesefforts with outside MIS sources.

  • Developsand implements agency wide policies concerning information technology.

  • Responsiblefor updates on software and system security.

  • Participatesin the development of management reports.

  • Secures,implements and maintains wide-area network technology including VOIP.

  • Overseesthe copiers

  • Overseesthe agency devices including computers, laptops, and cell phones

  • Troubleshoots various software and hardware problems for users.

  • Responsiblefor on-going development enhancements of system.

  • Serveras technical lead or project manager for system implementation projects.

  • Providesconsultation and technical assistance to personnel.

  • Developsdesk procedures that ensure all information system components/modules areunderstood and used to their fullest extent within the agency.

  • Practiceson-the-job safety at all times.

  • Attendsall required / assigned training.

  • Participatesin the Agency's Quality Improvement Program as assigned.

  • Performsrelated work as assigned / required.

The omission of specificstatements does not preclude management from assigning specific duties notlisted herein if such duties are a logical assignment to position.

ACTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Application Instructions

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