Receive alerts when this company posts new jobs.
Tech & Apps Mgmt Spec. II
Support Specialist will provide stellar customer service to the end user community at the Tech Cafe. Assists with troubleshooting and resolving all end user hardware and software issues. Works efficiently, effectively and within the company policies and guidelines.
Essential duties and responsibilities:
- Receive, configure and deploy laptops for new associates and provide training.
- Provide end user support for hardware, software, mobile devices, peripherals, etc for the user community.
- Provide PC replacements when needed.
- Complete data restores from backup.
- Follow departmental policies and procedures in order to meet service levels set for the team.
Education: Bachelor Degree or equivalent in education and experience required.
Experience: 2 -5 years