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VTC Suppport Specialist_E_IT


Posted: 11/22/2019
Job Reference #: 1938

Job Description

  • 3+ years of relevant experience
  • Secret clearance required
  • Must meet DoD 8570 requirements
  • Provide comprehensive end-user support and routine maintenance for audio-visual (A/V) and video teleconferencing electronic devices,      systems, and services; identify, diagnose and troubleshoot system malfunctions and defects.
  • Analyze and evaluate existing VTC systems with minimal oversight, and define problems, data availability, and report requirements and      system design issues.
  • Respond to customer support requests, identify support requirements, and perform end-user training where applicable.
  • Provide day-to-day AV/VTC event support: document and confirm VTC event logistics prior to the event; ensure connectivity between near-end and far-end equipment; resolve technical challenges between local and remote sites on the day of the event.
  • Diagnose and troubleshoot routine system malfunctions and identify system defects as needed.
  • Respond to technical support requests for campus television, monitors and set-top boxes; identify root cause of equipment malfunction and document issues and resolutions.
  • Maintain inventory of assigned systems, to include codecs, cameras, monitors, jabbers, and carts, etc.
  • Demonstrated knowledge of standard video formats and display resolutions, and standard audio routing and configuration in integrated conference room systems. Working knowledge of TCP/IP internetworking and protocols relevant to VTC technology, including H.320, H.323, and SIP communication protocols.
  • Demonstrated knowledge in video conferencing technology and infrastructure, including conference room and desktop systems, multi-point control units, Gateway, Gatekeeper, and integrated A/V systems over IP and ISDN networks. Sample manufacturers include Crestron, Extron, Cisco, Tandberg, Polycom, Haivision, and Clear One.
  • Demonstrate strong customer service skills. Flexible work schedule to provide support as necessary.

Application Instructions

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