Barclays Services LLC
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Service Level Mgr
at Barclays Services LLC
Service Level Mgr sought by Barclays Services LLC for its Wilmingtn, DE locatn. Dvlp & maintn SLAs & delivry of IT Svcs to agreed svc levls & costs, primrly for a critical IT svcs. Condct regulr svc reviews w/ bus & operatnl w/ compnent areas to formally review perfrmnce against SLAs/OLAs issues & log successes. Req Bach degree or frgn equiv in Bus Ad, Info Tech or rltd field & 3 yrs exp in postn offrd or as Tech Supp Exectve, Associate Consltnt, Sys Exectve or closly rltd positn. Demnstratd exp must incl proj & stakeholdr mngment & followg: Reviewg internl processes to provde effectve change mngment & problm resolutn for process implmntatn; Deliverg IT Svcs to agreed SLAs; Deliverg problm/incidnt mngment resolutn inclg resolutn of Severity 1 & 2 type incidnts & adhernce to SLAs; Utilizg quantitatve & qualitatve analytcl skills to define & communcte bus goals, processes, reqs & solutns to bus issues; Utilizg proj mngment approach & methodlgies to perfrm process analysis & achieve the proj goals w/in designtd proj constrnts & complince; Managing projs w/in portflio through change lifecycle, incl dvlpmnt/review bus reqs, functnal specifictns & testing of new tech capabiltes; Managing proj documentatn & delivr projs on-time, w/in budgt while ensurg that objectves confrm to line of bus ovrall stands, operatns objectves, user reqs & bus's needs; & Reviewg & prepg bus case, status reprts & proj plans or analysis reprts for stakehldrs & serving as cental pt of contct on all assignd projs. 40 hrs/wk.
To apply, visit: https://barclays.taleo.net/careersection/2/moresearch.ftl & entr job #00269079. Barclays is an EEO/AA employr.