Blue Cross Blue Shield of Arizona

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CRM Solutions Developer (Salesforce/ Dynamics)

at Blue Cross Blue Shield of Arizona

Posted: 11/15/2019
Job Reference #: 5541
Keywords: technical, system

Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Purpose of the Job

The CRM Solutions Developer is part of an agile development team, working on the deployment, customization and integration of Salesforce and Microsoft Dynamics CRM in the enterprise. Activities include requirements reviews, design reviews, estimating work, programming to specifications and guidelines, unit testing, and daily status reporting.

Essential Job Functions and Responsibilities

Level 1 - Performs job functions under close supervision or peer review

  • Learn area’s direct flow; and how it affects surrounding systems and operational areas.
  • Design, maintain, develop, and enhance Salesforce or Microsoft Dynamics systems and programs.
  • Design and code basic-level systems, programs, and interfaces, using the appropriate structured programming techniques and programming languages.
  • Participate in the development, review, and creation of documentation used to support associated systems.
  • Create logic, system, and program flows for complex systems, including interfaces and metadata
  • Write and execute unit test plans. Track and resolve any processing issues.
  • Implement and maintain operational and disaster-recovery procedures.
  • Participate in small to medium projects.
  • Participate in the review of code and/or systems for proper design standards, content and functionality.
  • Assist with development and delivery of presentations to staff and management
  • Participate in all aspects of the Systems Development Life Cycle
  • Analyze data/files and map data from one system to another
  • Adhere to established source control versioning policies and procedures
  • Develop programs, time estimates and project schedules based on prioritization and business requirements.
  • Use sound project management methodology and demonstrate solid time management skills.
  • Monitor and create priority list(s) that are agreed to by user management
  • Meet timeliness and accuracy goals.
  • Communicate status of work assignments to stakeholders and management.


Level 2 - Performs job functions with general supervision

  • Design, maintain and develop moderately complex  systems and CRM applications
  • Participate or lead medium projects.
  • Track and resolve processing problems, coordinating with all appropriate areas
  • Assist Users/Analysts with the development of system interface specifications
  • Develop, write and implement processing requirements and post implementation review
  • Develop time and cost estimates and system modification schedules.
  • Create and deliver presentations to staff and management.

Level 3 - Performs job functions with minimal supervision

  • Facilitate and/or create new procedures and processes that support advancing technologies or capabilities
  • Build, support, and maintain moderately complex processes, CRM applications, and data
  • Evaluate high-level project information and assess project components to forecast work effort required
  • Provide peer-level review and mentoring to levels 1 and 2
  • Participate and/or lead large- or complex-technical projects

Level 4 - Performs job functions in a lead capacity

  • Serve as primary operational contact for internal and external customers when needed or in the absence of the Manager
  • Ensure Service Level Agreements between department and operational or technical areas are met
  • Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams
  • Inform the manager/supervisor of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance
  • Assist the manager/supervisor in the day-to-day operations of the department

ALL LEVELS

  • Responsible for technical and production support documentation in accordance with department standards and industry best practices.
  • Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
  • Maintain current knowledge on new developments in technology-related industries
  • Participate in corporate quality and data governance programs
  • Participate in on-call rotation
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Skill / Requirements

Required Work Experience Level 1 Level 2 Level 3 Level 4   1 year 3 years 5 years 7 years Experience in computer / information technology and CRM solutions development   2 years 3 years 4 years Experience in programming, query design, and database development, ETL Processes  and CRM solutions development     1 year 3 years Experience in project management  Required Education Bachelor’s Degree in Computer Science/Information Systems, applied mathematics or related fieldsRequired Licenses N/ARequired Certifications MS Dynamics Certification or Salesforce Certifications ( Applies to Level 4)Preferred Work Experience Level 1 Level 2 Level 3 Level 4   1 year 3 years 5 years 7 years Experience in computer / information technology and CRM solutions development   1 year 3 years 4 years Experience in project management       1 years Supervisory Experience  Preferred Education Bachelor’s Degree in Computer Science or Business AdministrationPreferred Licenses N/APreferred Certifications MS Dynamics Certification (Applies to All Levels) Required Job Skills (Applies to All Levels) Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones Intermediate PC proficiency Intermediate proficiency in spreadsheet, database and word processing software Demonstrated proficiency in understanding and implementing business workflows and processes Intermediate knowledge of either Microsoft Dynamics or Salesforce Create unit tests for new and existing code Review and understand detailed business, functional and technical requirments Debug and repair simple to complex defects Presnt designs and code for review Provide production support for simple to intermidiate incidents Accurately document code, unit tests and other assigned work Intermediate knowledge of Microsoft SQL databases. Intermediate proficiency in SSIS, Data Transformation Services, T-SQL, Redgate, stored procedure development, tuning, enterprise data modeling and schema change management. Required Professional Competencies (Applies to All Levels) Strong analytical skills to support independent and effective decisions Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints. Perserverance in the face of resistance or setbacks. Effective interpersonal skills and ability to maintain positive working relationship with others.            Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Systems research and analysis. Ability to write and present business intelligence documentation Demonstrate the ability to stay current on global threats and vulnerabilities. Experience working with and managing third parties Knowledge of business requirements development and user acceptance testing. Maintain confidentiality and privacy Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported dataRequired Leadership Experience and Competencies Facilitate and resolve customer requests and inquiries for all levels of management in Corporation. (Levels 2 - 4) Build synergy with a diverse team in an ever changing environment. (Applies to Levels 3 - 4)Preferred Job Skills (Applies to All Levels) Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones Advanced PC proficiency Intermediary to advance knowledge in Microsoft Dynamics application or Salesforce Advanced knowledge of Microsoft Applications and Suites, Windows Server, and Microsoft SQL databases. Experience with external facing portals Preferred Professional Competencies (Applies to All Levels) Advanced systems research and analysis expertise Impeccable project management skills Solid technical ability and problem solving skills knowledge of internal departments and operationsPreferred Leadership Experience and Competencies (Applies to Levels 3 - 4) Mentor and provide peer review to lower levels Ability to build lesson plans and deliver lessons to junior team member 

Application Instructions

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