Blue Cross Blue Shield of Arizona

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Systems Engineer III (Office 365/ Mobile/ Kanban/ Automation)

at Blue Cross Blue Shield of Arizona

Posted: 11/21/2019
Job Reference #: 5320
Keywords:

Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,400 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Purpose of the Job

Ensures the stability, integrity, and efficient operation of in-house information systems that support core organizational functions. Monitors, maintains, supports, and optimizes networked software and associated operating systems. Identifies, communicates, and resolves issues to maximize benefit of IT systems investments.

Essential Job Functions and Responsibilities

Level 3 - Performs job functions with minimal supervision

  • Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
  • Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
  • Participate in Infrastructure Review process for CPM managed projects.
  • Ensure the department leverages internal tools and applications effectively
  • Build, support, and maintain moderately complex processes, programs, and data
  • Participate or lead small to medium scoped projects
  • Develop programs, time estimates and project schedules based on prioritization and business requirements

ALL LEVELS

  • Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
  • Maintain up-to-date knowledge of developments in technology-related industries
  • Participate in corporate quality programs
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned
     

 

 

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Skill / Requirements

Required Work Experience Level 3   6 years Experience in information technology or computer systems, including experience with networked software and operating systems 3 years Experience in planning, design, development, and implementation of software systems, applications, and related products 1 year Experience in project management   Supervisory or lead experience  Required Education High-School Diploma or GED in general field of study (All Levels)Preferred Work Experience Level 3   8 years Experience in information technology or computer systems, including experience with networked software and operating systems 5 years Experience in planning, design, development, and implementation of software systems, applications, and related products 2 years Experience in project management   Supervisory or lead experience  Preferred Education Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All Levels)Preferred Certifications MS networking certification or exams (All Levels)Required Job Skills (Applies to All Levels) Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones Intermediate PC proficiency Intermediate proficiency in spreadsheet, database, flow charting, and  word processing software Working technical knowledge of current software protocols and Internet standards, including DNS, DHCP, & IIS Advanced skill with core software applications, including current versions of MS Windows Server, MS Exchange, MS SharePoint, MS Active Directory,  MS Systems Center, SolarWinds, CommVault, Trend, , and VMware ESX Extensive experience with server hardware components Excellent software troubleshooting skills Extensive application support with Active DirectoryServices. Working technical knowledge of PowerShell and vb programming languages. Working knowledge of networking and PC operating systemsfrom Microsoft. Knowledge of data privacy practices and laws, including HIPAA regulations related to data security.Required Professional Competencies (Applies to All Levels) Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints. Perserverance in the face of resistance or setbacks. Effective interpersonal skills and ability to maintain positive working relationship with others.      Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Systems research and analysis. Ability to write and present business intelligence documentation Experience working with and managing third parties Knowledge of business requirements development and user acceptance testing. Ability to maintain confidentiality and privacy Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported dataRequired Leadership Experience and Competencies Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 4)Preferred Job Skills (Applies to All Levels) Advanced proficiency in spreadsheet, database, flow charting, and  word processing software Advanced knowledge of computer operating systemsPreferred Professional Competencies (Applies to All Levels) Advanced systems research and analysis expertise Impeccable project management skills Solid technical ability and problem solving skills Knowledge of internal departments and operations

Application Instructions

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