Centura Health

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Job Details

Client Services Tech

at Centura Health

Posted: 11/23/2019
Job Reference #: 17013
Keywords: healthcare, health

Job Description

  • Requisition ID2019-17013
    Department
    SC IT CLIENT DESKTOP SUPPORT
    Facility
    COR - 6901 Havana
    Location
    US-CO-Centennial
    Shift
    Days
    Work Type
    Full-Time
    FTE
    1.000
    FLSA Status
    Non-Exempt
  • Welcome to Centura Health

    Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.

    Flourishing Begins Here

    You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills – but your commitment to a greater cause is something we value even more.

    This position provides Client Technology administration and support in a health care setting such as supporting PC and printer hardware, operating systems, software applications, and peripherals. Seeks to understand and address customer needs and expectations through effective communication and collaboration. Works indecently and shows initiative in resolving intermediate support issues and requests and escalates complex issues to more senior members of the team to ensure timely resolution. Coordinates the operational role for low complexity projects and works closely with the Business Technology Directors and the Director of Client Technology. Conducts research on new technology as requested. Understands Ethernet topology and IP communications. Develops and maintains educational and training material for clinical staff. Ensures that inventory is managed routinely and consistently. Performs miscellaneous job-related duties as requested.

    What You Bring/Job Requirements

    In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

    2+ years of technical support experience required; preferably in a healthcare environment.

    Customer service training/experience with relevant certifications is highly desirable.

    Strong technical, analytical, communication and customer service skills.

    Ability to utilize coordinated processes to provide high quality systems, infrastructure, and technology support.

    General understanding of technologies and troubleshooting process.

    Ability to work an on-call 24x7 support on a rotational basis, required.

    Interpersonal skills: such as telephony skills, communication skills, active listening and customer care. Self-motivated with the ability to work in a fast-moving environment.

    Physical Requirements: Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)

    Your Connected Community

    When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health’s connected ecosystem has its own unique history, story and personality.

    Centura Health is headquartered in Centennial, CO, with additional business office locations throughout the Denver Tech Center. The Corporate Service Center is home to our leaders and centralized teams that support our hospitals, clinics and people – including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Whether you work in the corporate headquarters or one of our nearby offices, you’ll experience a culture of collaboration and community where incredible people are doing incredible things every day.

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    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!