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IT Service Analyst I
at Centura Health
- SC IT SERVICE DESK
- COR - 6901 Havana
- Work Type
- FLSA Status
Welcome to Centura Health
Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.
Flourishing Begins Here
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills – but your commitment to a greater cause is something we value even more.
Centura Health, Information Technology, Service Desk work unit is responsible for providing support to assist in the delivery of Information Technology services. The work unit provides Tier I and II support for operating systems, software, hardware, smartphones, printers and other IT equipment that enables associates to conduct their day-to-day activities. This position provides Service Desk support for Centura Health and affiliates. Position provides Tier 1 and some Tier II support for a wide range of service offerings, including applications, voice and desktop support. Effectively and efficiently resolves incoming Tier 1 and some Tier II support calls and manages escalation for Tier II & III support when necessary diagnoses problems and resolves problems for desktop computer systems following defined procedures, processes and methods or as instructed by manager. Analyzes, diagnoses and resolves problems associated with passwords, dial-up networking, wireless, VPN, hardwire connections and access to business applications. In some cases, determines that the problem must be referred to a network specialist or application administrator outside the Section due to the nature of the problem
What You Bring/Job Requirements
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
- 1 -2 years of experience supporting a service desk or business department.
- HS GED Required
- Associates Degree Information Systems, Computer Science or related field Required or years of related professional experience may be substituted on a year for year basis.
- A+ CompTIA Preferred
Physical Requirements: Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)
Your Connected Community
When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health’s connected ecosystem has its own unique history, story and personality.
Centura Health is headquartered in Centennial, CO, with additional business office locations throughout the Denver Tech Center. The Corporate Service Center is home to our leaders and centralized teams that support our hospitals, clinics and people – including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Whether you work in the corporate headquarters or one of our nearby offices, you’ll experience a culture of collaboration and community where incredible people are doing incredible things every day.