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Operations Technology Analyst
at CVS Health
Are you interested in a work from home position? An opportunity where you can balance priorities in and outside of work while helping people on their path to better health? If so, consider a role at CVS Health, a Fortune 5 company, as an Operations Technology Analyst on our Operations Technology Team!
The Operations Technology Analyst will be a Subject Matter Expert (SME) supporting process and system capabilities for Specialty Systems including but not limited to various specialty pharmacy operating and dispensing systems, Robotics Process Automation, Tableau, SharePoint, Web applications etc. The Operations Technology Analyst will serve as a liaison between business operations and the IT team. They will assess, evaluate and resolve pharmacy operations system and technology issues. The Analyst provides support to Business Owners and Business Leads in delivery of key Operations Technology initiatives (multiple initiatives simultaneously); demonstrating ability to support problem identification, solution definition and refinement, measurement and tracking of outcomes - including a clear understanding of what defines success, identifying and clearing, through coordination with Operations and IT teams, roadblocks to unlock organization and operational barriers to ensure initiative success
The preferred candidate will be process oriented and deep understanding of specialty systems and operations to identify and resolve issues in a variety of complex situations, without supervision. Proven ability to support or manage multiple concurrent initiatives and use effective judgement in prioritization and time allocation. Ability to engage partners/consumers internally and externally to drive adoption and influence stakeholders across all locations and at varying levels to deliver on objectives and goals.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
· 3+ years of experience or Advanced level skill in MS Office (Excel, Outlook, PowerPoint and Word)
· Previous project management experience
- 1-2 years of pharmacy operations experience demonstrated by a proven track record of success in pharmacy operations, including experience leading or supporting new technology/process solutions and new projects implementation.
- Bachelor's Degree in a related field
Verifiable High School Diploma or GED
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.