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Participant Services Certified Pharm Tech
at CVS Health
Exciting opportunity for Certified Pharmacy Technicians to work in a complex, high impact customer service role for our Member Services department. Pharmacy Technicians in Member Services accept incoming calls related to requests submitted to Participant Services, resolves issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility.
This position may work in multiple types of queues and databases to resolve issues. This position also involves extensive phone interactions with members and possibly Prescribers as well. Technicians will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions.
-Typical schedule will be a Monday-Friday Day shift
-The position may require working an occasional Saturday and or Sunday shift
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs.?In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Our application process is 2 simple steps.
-Apply on line
-Take your time while completing our Virtual Job Tryout
National Certification (CPhT) required
-Ability to understand the audience you are writing to
Analytical problem-solving skills
-Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution
-Understand the importance of timely work and effective planning
-Prioritizing and organizing workload in adherence to deadlines
-Desire and aptitude to assist a customer with escalated concerns and provide final resolutions
-Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations
-Ability to multi-task with strong time management skills
-Diabetic Supply knowledge
-Navigation of LINKS and Peoplesafe
-PC skills in Windows-based applications
-Advanced verbal and written communication skills
Team-oriented, customer service focused, and able to identify process improvements
-Responsive, reliable and able to express assurance/confidence
High school Diploma or GED Required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.