CVS Health

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Pharm Tech - Outbound Therapy Adherence

at CVS Health

Posted: 5/15/2020
Job Reference #: 1225378BR
Keywords: patient, health

Job Description

Job Description
As a Therapy Representative, you will be a key member of CVS Specialty Pharmacy by enhancing our members experience within their specific health plan

The purpose of this Adherence role is to provide expertise and customer service to our valued AI members or providers relating to enrollment, refilling of prescription orders, discussing benefits, and any/all other questions in regards to their health plan

Act as a patient advocate in addressing patient concerns to drive adherence and compliance

The candidate in this position will coordinate with sales, CRU, reimbursement and operations to manage the patient medication needs

Adherence Liaisons will be required to triage issues to the appropriate departments and update the patients accordingly

Proactively Communicate Compliance/Adherence related concerns to patients to mitigate disruption in patient therapy

Therapy Adherence Liaisons are considered retention specialists to help ensure patient adherence and prescription compliance going forward

Initiates communications (multiple phone calls) with patients to resolve any CVS Health related concern related to patient medication needs

Read notes in preparation of call to determine possible problems/solutions

Determine reasons patient is not compliant with therapy and offer solutions to assist in ongoing adherence

Coordinate between departments to bring patients back into compliance

Required Qualifications
* Must have open Arizona Pharmacy Technician license or active Arizona Pharmacy Technician Trainee License
* Must have 6 or more months experience in customer service environment

Preferred Qualifications
* Demonstrated ability to independently troubleshoot and problem solve complicated issues
* Mastery of effective customer service skills including patient advocate focus
* Excellent proven interpersonal skills with the ability to teach and motivate others
* Self-starter with solid work ethic, organizational and prioritization skills
* Excellent verbal and written communication skills including ability to communicate effectively with all levels of management
* Proficient with Microsoft Office (Excel, Outlook, PowerPoint and Word)

Verifiable High School Diploma or GED required

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!