CVS Health

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Store Technology Support, Senior Assistant

at CVS Health

Posted: 7/30/2020
Job Reference #: 1310281BR

Job Description

Job Description
The Level 1 Network Operations Store Support Technician will report to the NOC Lead/Operations Manager and be responsible for providing Level 1 phone support, network monitoring and technical support.

Shift schedules vary and all candidates need to be flexible with their schedule.

Key Responsibilities of the Level 1 Network Operations Store Support Technician include:
* Demonstrate a thorough understanding of the monitoring tools
* Monitor automated and end user incident and outage reporting, troubleshoot and resolved problems.
* Documents problems, completes problem tickets and requests information in the support tools
* Provide superior support by analyzing, diagnosing and resolving problems and requests within service level agreements
* Single point of contact for all communications and escalations
* A strong team player who is accountable towards business urgency, work in shifts to provide onsite 24x7 coverage to stores, be flexible to work beyond stipulated hours.;
* Ability to type 30 words per minute

Required Qualifications
1- 2+ years of educational or technical experience

Preferred Qualifications
* Prior experience in working in a Call Center or with networking
* Technical Certifications (Network and/or Cisco)
* Technical Degree or previous technical work experience preferred

High School Diploma or GED

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!