CVS Health

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Technical Operations, Lead

at CVS Health

Posted: 1/16/2020
Job Reference #: 1161071BR
Keywords: technical

Job Description

Job Description
The primary responsibility of this position is to function as the First level support for ROC support technicians and various outside vendors. This involves coordinating activities with multiple resources, such as Photo, Minute Clinic, Asset Protection, equipment vendors, numerous contracting companies, cabling vendors and other CVS departments.

Responsibilities include but are not limited to:

- Technical oversight of Rollout projects within the ROC. - Function as the First level support for ROC support technicians.
- May lead teams of up to 10 people.
- First level trouble shooting of issues encountered in stores.
- Provide real-time updates to CVS supervisors regard project status and issue encountered.
- Coordinating the installation of the Store Equipment (POS, RX, Training Thin Clients, Telephone Equipment, RF and Low Voltage Cabling) in stores while providing First level support to Vendor technicians and ROC associates.
- Identifying potential problems that could result in delays and/or untimely sequencing of installations; decide upon actions to resolve these issues as well as those requiring management intervention

Required Qualifications
2+ years related work experience
1+ years of experience with store systems or knowledge of present telephone systems

Preferred Qualifications
- Technical Certifications (Network +, Cisco, A+)
- PMP training
- Technical Degree
- Technical installation experience
- Able to work well independently and also as part of a group
- Flexible regarding work schedule, with the ability to adjust to business needs
- Working knowledge of Word, Excel and Access
- Understanding of advanced technical terminology and acumen for problem solving.
- Strong attention to detail is essential -Demonstrated ability to problem-solve and apply critical thinking.
- Clear, accurate and tactful communication is a must, both verbally and written (Vertical System)

Verifiable High School Diploma or GED is required

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!