CVS Health

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Technical Support Representative

at CVS Health

Posted: 7/24/2020
Job Reference #: 1323235BR

Job Description

Job Description
This entry level Technical Support Representative position requires the prompt technical responses to questions from CVS store, pharmacy and Minute Clinic employees regarding troubleshooting, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems and Photo. This Technical Support Representative requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this Technical Support Representative is to take live trouble-shooting calls daily 100% of the time. This Technical Support Representative must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.
Key Responsibilities:
* Documents problems, completes problem tickets and requests information in the support tools
* Maintain knowledge with accurate up-to-date information relating to current policies, procedures and troubleshooting techniques
* Must effectively manage call workload
* Provide superior customer support by analyzing, diagnosing and resolving problems and request within service level agreements
* Required to meet certification requirements and performance standards
* Collaborates well in a team environment
* The full time employee will work 5 days a week and able to work one weekend shift a week.

Required Qualifications
1-2+ years of prior call center experience, technical or retail experience

Preferred Qualifications
- Experience in a help desk/call center environment providing technical support in a retail environment
-Prior experience working in a technical environment

Education
High school diploma or GED.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!