Dixon Hughes Goodman, LLP

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FDSG Contract-to-Hire - Support Analyst I

at Dixon Hughes Goodman, LLP

Posted: 8/4/2019
Job Status: Contract/Temporary
Job Reference #: 6488

Job Description

  • Company : Name
    Dixon Hughes Goodman LLP
    Requisition ID
    2019-6488
    Practice
    Firm Operations
    Location
    US-NC-High Point
  • Overview

    DHG ranks among the top 20 public accounting firms in the nation. With more than 2,000 professionals in 30+ offices located in 13 states, we combine extensive tax, assurance and advisory experience with a focus on relationships and personal service to help our clients achieve their goals. People, careers and flexibility are at the heart of DHG’s culture making it a great place to build a valuable career.

    Responsibilities

    This position provides support for basic incident resolution and requests reported to the FDSG Service Desk. Responsibilities include initial assessment, classification, research and resolution of basic incidents and requests regarding the use of application software and/or infrastructure components. The Service Desk Tier One position is responsible for collecting information through customer conversation, accessing support tools and additional support staff, if needed. Problems that are beyond the scope of their ability or responsibility are resolved by escalating the issue to the appropriate FDSG support staff.

    General Expectations:

    • Achieve and maintain high quality in work, client relations and team relations.
    • Understand and demonstrate the qualities identified in the firm’s Code of Conduct.
    • Consistently meet deadlines, while maintaining high quality work.
    • Become familiar with the firm’s policies and procedures.
    • Perform other duties as assigned.
    • Initial assessment, classification, research and resolution of basic incidents and requests regarding the use of application software and/or infrastructure components.
    • Responsible for collecting information through customer conversation, accessing support tools and additional support staff, if needed. Problems that are beyond the scope of their ability or responsibility are resolved by escalating the issue to the appropriate DTS support staff.

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    Qualifications

    • Candidate must be currently enrolled in a technical/computer science related program or must possess relevant desktop/service desk work experience – preferred.
    • Ability to establish priorities, manage deadlines, exercise a high degree of professionalism in interactions with all levels of internal and external clients - required.
    • Strong communication skills, excellent organizational skills and attendance record - required.
    Not ready to apply? Connect with us for general consideration.