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Network Engineer & Systems Admin

at Great Local Employer

Pay: $65,000 to $75,000/year
Posted: 7/25/2019
Job Status: Full Time
Keywords:

Job Description

This is a fast paced small business environment where you will never be bored. As a small IT company this position will need experience with a wide variety network and service technology focused on helping small to medium businesses setup, run and manage their networks and applications. This position is responsible for taking a project from sales and executing the implementation. The variety will keep this position engaged and is an essential part of a growing organization.

This is a contract to hire opportunity.

Requirements:

  • Hours: M-F 8-5:30, 40 hours a week but expect nights and weekends as needed
  • Be on the phone and computer 6-8 hours per day
  • Live in the Wesley Chapel, New Tampa, Lutz area
  • Have reliable transportation & insurance
  • Pass regular drug screenings
  • Pass a background check with no felony, theft, violent or sex crime convictions.
  • Be reliable and on-time daily but flexible to work as needed to service customers
  • Business casual office attire (slacks and nice shirt)
  • Strong written and verbal communication

Benefits

  • Paid time off
  • Allowance toward healthcare insurance
  • Paid company and most national holidays

Responsibilities:

  • Provide network, implementation, administration and troubleshooting
  • Answer incoming calls from customers needing assistance
  • Work with various applications to monitor customer networks and workstations
  • Monitor systems and services for potential issues and to resolve issues
  • Keep detailed notes in the contact management system
  • Follow specific troubleshooting procedures
  • Test equipment to determine the issue and warranty status
  • Assist with on-boarding of new customer
  • Work with suppliers for additional support
  • Answer the phone and engage with customers in a professional efficient manner
  • Multi task and manage multiple projects simultaneously
  • Make quality assurance calls and gain feedback from customers
  • Run reports to determine malfunctions that continue to occur

Experience:

  • 5+ years network administration and implementation
  • Bachelor’s Degree in Information Technology, Computer Science or related field required
  • Industry certifications and memberships a plus
  • Ability to fill multiple roles simultaneously
  • Proven track record of maintaining IT structural integrity

Skill / Requirements

  • Troubleshooting
  • Configuration
  • Firewall configuration (Cisco)
  • Service setup and configuration
  • Office 365
  • Email migration from Gmail or other to Office 365
  • SharePoint administration is a big plus
  • Troubleshoot & Repair for server, network, infrastructure, data center, email, file shares, and other infrastructure issues.
  • Ability to deploy solutions to new problems
  • Assist personnel with installation, configuration and ongoing usability of system hardware and software
  • Offer daily operations and systems support to personnel
  • Verify functionality of hardware and software components
  • Troubleshoot hardware and software issues in person, remotely and via phone
  • Assist employees with computer problems and answer their questions
  • Conduct daily network backup operations
  • Ability to talk on the phone with customers to handle a variety of system and computer issues
  • Write effective and professional emails
  • Type 40 WPM (test will be given to confirm)
  • Proficiency in English. Bilingual Spanish is a plus.
  • Strong verbal and written communication
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation