Harris Health System

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IT Field Services Specialist I

at Harris Health System

Posted: 11/26/2019
Job Status: Full Time
Job Reference #: 148491

Job Description

About Us

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Job Profile

The Field Services Specialist I is responsible for providing support to the users of Harris Health System information technology systems including:
- PCs, Fax Machines, Mobile carts, End User Computing Mobile Devices, IP Phones, Video Conferencing, TV Headend, PC Operating System, Business Software, Monitors, Thin Clients, Printers and related peripheral equipment related to operating characteristics of current Windows desktop operating system
- Managing assigned tickets and projects/work orders within the prescribed service level agreement
- Meeting productivity goals
The role includes on-site support and help desk support.

Education/Specialized Training/Licensure:

  • High school diploma/GED. Associate Degree preferred.
  • HDI Desktop Support Technician certification within 6 months of hiring.

Work Experience:

Minimum of 2 years' experience repairing and supporting IT equipment and software.


Communication Skills:

Above Average Verbal (Heavy Public Contact), Writing /Composing (Correspondence/Reports)

Other Skills: Analytical, PC, Word

Work Schedule: Weekends, Holidays, Flexible, Overtime, On Call

Other Requirements: Drive company vehicle, must have valid driver's license, and clear driving record. On call duty after 9 months of hiring.

Benefits and EEOC

Harris Health System benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.

Job Category

Information Technology

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!