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Credit Support Specialist - Hilton Grand Vacations

at HCareers

Posted: 10/19/2020
Job Reference #: 9447_1530232

Job Description

Job Description

Are you an organized self-starter with experience working in a fast-paced and growing environment? Don't miss your opportunity to join the dynamic team at Hilton Grand Vacations! The Credit Support Specialist is responsible for servicing, via web services, telephone and mail, any accounts for the purposes of maintaining account accuracy. This position is also required to assist owners and various internal departments with the general understanding of the terms and conditions related to their ownership and contracts The ideal candidate for this role has a positive and proactive attitude, strong organizational skills, is able to prioritize and multitask, and is a strong communicator both written and over the phone.

The position will emphasize the special handling/collecting of all stages of delinquent accounts while following all Federal and State laws. This position is also required to assist owners with the general understanding of the terms and conditions related to their ownership and contracts.

    -Respond to complaints, concerns and inquiries in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management
    -Legally, ethically and confidentially handle any correspondence and/or payments received.
    -Maintain detailed and organized support documentation related to the handling of any owner account.
    -Provide effective leadership to the team in support of Supervisors and Leads
    -Assist with the development of company policies and procedures in conjunction with collection tactics and practices.
    -Assist all members of collections staff with daily processes and procedures when required.


Required Qualifications

    -Organizational skills and communication skills
    -Proficient in Word, Access and Excel
    -High school diploma/GED
    -2+ years related experience
Preferred Qualifications

    -Timeshare experience
    -Skip tracing experience
    -4+ years collections/customer service experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!