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Quality Assurance Inspector

at HCareers

Posted: 11/9/2020
Job Reference #: 9447_1526332
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Job Description

JOB SUMMARY

The Quality Assurance Inspector will be your eyes and ears on property to ensure that the identified "guest experience" matches our hotel's promise of quality. The inspector will inspect, review and evaluate a variety of services and amenities at the hotel, such as room service, preventative and corrective maintenance, site safety, project management, etc. at the property.

ESSENTIAL FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotels that are supported by the management company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.


    - Perform inspections to ensure rooms are constantly meeting or exceeding brand standards.
    - Monitor the properties inventory levels, managing cost per room for supplies and labor.
    - Identify maintenance issues during inspections and either repair or report the issue to the building maintenance team. Small repair performed by you may include broken towel racks, loose cabinets, replacing light bulbs, etc.
    - Inspect all assigned rooms and public areas to ensure furnishings, guest room supplies, equipment, linens and public areas are clean and in good repair to meet guest satisfaction. (exterior, interior, guestrooms, storage areas and public space)
    - Problem solve and propose solutions to hotel managers and support teams.
    - Records inspection results prepare reports and notifies all appropriate support leaders and directors.
    - Enter field inspection data into spreadsheet and reports.
    - Assist Management in grading units for Quality and Condition.


Knowledge, Skills & Abilities

    - Willingness to travel frequently. (95% Travel)
    - Proven ability to maintain high levels of professionalism while interfacing with guests, corporate management and ground team members.
    - Ability to travel between multiple locations
    - Able to perform job functions with attention to detail, speed and accuracy.
    - Ability to work alone for long periods of time
    - Detail oriented and self-starter with strong written and interpersonal skills
    - Ability to work independently, as well as part of a team
    - Ability to have a flexible work schedule
    - Great communication skills with enthusiastic personality


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!