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Applications Support Specialist

at HonorHealth

Posted: 2/10/2020
Job Status: Full Time
Job Reference #: 2020-25482

Job Description

  • Job LocationUS-AZ-SCOTTSDALE
    Requisition ID
    01 - Days
    Innovation Care Partners
    Innovation Care Partners
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    Work Hours
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.


    Bachelor's Degree or 4 years' work related experience Information Systems (IS) or related field Required

    Three (3) years healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the systems business, clinical or financial systems. Required


    Job Summary
    The Application Support Specialist is responsible for the improvement, configuration and support of application software necessary to run clinical, financial, or business operational systems. This position works independently on the analysis and troubleshooting of existing supplied software as reported by end users or through proactive monitoring and/or potential anticipated issues. The role will support the root cause analysis process and assist in the resolution of identified issues. In addition, the Application Support Specialist participates in a support on-call rotation facilitating off hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
    • Provides level two support for departmental users, key stakeholders, management and leadership to resolve end user issues, workflow problems, enhancement requests, and provide direction on fixes to known issues. Identifies enterprise workflow improvement opportunities and aids in analysis and implementation. Coordinates, facilitates, and organizes preparation of data analysis for business plans and other business improvement analyses including the gathering of appropriate data and information.
    • Evaluates the effectiveness of technology solutions and best practices. Collects information regarding potential system issues proactively. Responds to Vendor’s technical questions and Business Unit’s questions.
    • Maintains and communicates action plans regarding system implementation and support to appropriate members. Communicates complex concepts and issues effectively (written and oral) across all levels of the organization. Partners with others to provide problem solving within and between departments. Prepares and provides written communications, diagrams, swim lane workflows and presentations on integrated issues and problems. Maintains open communication with user groups of assigned applications and meets on a regular basis with primary staff to discuss issues, problem resolutions and to share health industry information.
    • Participates in the change management, project management, and documentation policies and standards, established by the Information Technology Department and Project Management Office for maintenance, requests and new initiatives. Produces quality deliverables, on-time and on budget. Completes all documentation as required. Attends all required meetings, arriving on time, and prepared to participate. Responds to calls and emails in a timely manner. Works closely with peers, work groups and business units; including vendor(s) as required.
    • Contributes to technical and workflow root cause analysis, project implementations, workgroups external to the organization. Reviews operational goals and procedures pertaining to use of information systems. On an as needed basis, performs in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of integrated applications. Devises or modifies procedures to solve complex problems, including documentation for the Help Desk to improve support services. Documents and communicates work-around procedures until resolution realized.
    • Performs other duties as assigned.

    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!