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Housekeeping Quality Assurance Lead- Days - John C Lincoln Medical Center

at HonorHealth

Posted: 7/30/2019
Job Status: Full Time
Job Reference #: 2019-20699

Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    01 - Days
    Environmental Srvcs
    John C Lincoln Med Center
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    250 E DUNLAP
    Work Hours
    Monday - Friday 9:30am - 6:00pm, may be asked to work an occasional weekend and or 3rd Shift.
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.


    High School Diploma or GED plus vocational or in-house training, related coursework, seminars or certifications in Environmental Services and Supervision. Required

    Two (2) years hospitality experience Required
    Six (6) months in lead/supervisory role Required


    Job Summary
    Assists Environmental services leadership in managing in develop, implement as well as evaluate strategies within the EVS department. Acts as a liaison to coordinate the efforts of the housekeeping department. The EVS Quality Assurance provides professional coaching and consultation to influence with all the EVS hospital leaders and direct work with the EVS professionals (Staff) at each location with delivering excellent patient experiences to our patients. In addition, the role will focus on coaching the execution of the HonorExcellence patient experience and develop standard work, model HonorHealth's Values, Service Behaviors and Customer Service Skills within the department. Conducts annual safety training on all equipment.
    • Trains new staff and retrains current staff on an ongoing basis. Orients staff to work area, procedures and protocols. Evaluates competencies. Provides current accessible work activity schedules for all positions.
    • Partners with Patient Experience Coach and provides professional coaching to EVS staff within the EVS departments. Team and leaders to develop, implement and improve the Patient Experience for patients as well as hardwiring HonorExcellence. Plans, conducts and oversees the patient experience projects for hardwiring success.
    • Coaches best practice Patient Experience concepts to leaders and staff through on the floor training, workshop and project and DMS Huddle coaching. Uses evidence based information to provide new knowledge and shape practice when applicable. Communicates closely with the Service Center and ensures prompt response to work orders and requests for service. Maintains excellent communication with Nursing and leadership. Assures compliance with standards for Infection Control, OSHA, DNV, and Health Department regulations
    • Monitors use of equipment. Conducts annual safety training on all equipment used for housekeeping functions to allow staff to have the tools to do thier job.
    • Performs other duties as assigned.

    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!