City Furniture and Ashley HomeStore

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Technical Support Analyst * IT

at City Furniture and Ashley HomeStore

Posted: 8/7/2019
Job Reference #: 2974
Keywords: technology, computer

Job Description

Job Title
Technical Support Analyst
Job Description

City Furniture is seeking a Technical Support Analyst to add to our IT Helpdesk Support Team. The primary function of this position is to support and maintain in-house technology equipment and IT assets. This included installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance.

Job Responsibilities Include:

System Management - Ensures all computer/PC systems are functional. Determines source of computer problems such as hardware, software, user access, etc. Researches error messages and makes corrections as necessary. Strong problem solving and troubleshooting skills. Manages helpdesk tickets submitted by internal clients.

Internal Support - Answers staff questions in person or via phone on all company supported Hardware/Software applications and assists personnel as a computer resource.

Monitors Computers - Operates and monitors computers and peripheral equipment to include; printers, access points, scanners, etc. Maintains warehouse and checks systems to ensure functionality and maintains equipment for the stock pickers.

Installations - Performs Hardware and Software installations. Assists anytime there is a need for hardware or software upgrades to assist with job functions.

Documentation - Documents user submitted tickets and resolutions for future reference 


  • Competitive Compensation Package
  • Year-end Performance Bonus
  • Comprehensive Health Insurance Package
  • 401k with employer match
  • Associate Discount Program
  • Tuition Reimbursement
  • Paid Vacation
  • Free Onsite Health Clinic (Tamarac)
  • Promote-from-within culture, with A LOT of opportunity to grow
Job Requirements


Education - A+ Certification or an AA degree in MIS or related field

Work Experience - 2-5 years’ experience installing and maintaining computer hardware, software, and peripheral equipment

Computer Knowledge and Skills - Below is the list the computer programs and software applications that are required for this position:

  • Microsoft Office (Outlook, Word, Excel, and Power Point)
  • Apple Mac Operating System
  • Software Utility Tools
  • Microsoft Windows Operating System
Tamarac Corporate Office - Tamarac, FL 33321 US (Primary)
Shift Type

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!