Minnesota Bank & Trust

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Regional Commercial Lending Support Specialist

at Minnesota Bank & Trust

Posted: 5/14/2020
Job Status: Full Time
Job Reference #: 20-0391-9
Keywords: technology, system

Job Description

Minnesota Bank & Trust growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"

The Regional Commercial Loan Support Specialist is a key member of the HTLF Commercial team. This position will work with the Portfolio Managers, Commercial Business Assistants and Business Analysts in support of the nCino Commercial Loan Origination and Salesforce CRM system roadmap.


1.    Acts as the primary nCino Commercial Lending specialist for both Heartland member banks and centralized Operations.
2.    Addresses problems from end users to resolve application and software issues.
3.    Evaluates documented fixes and analyzes trends for ways to prevent repeated future problems.
4.    Communicates application problems and issues to key stakeholders, including management, end users, business leaders, and third-party vendor.
5.    Tests fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved.
6.    Documents all customer interactions through contact tracking.
7.    Participates in testing of new patches/releases for the nCino application.  
8.    Utilizes extensive knowledge in all aspects of nCino to allow for enhanced usage of capabilities
9.    Supports and assists with nCino training.
10.    Actively identifies training and development needs within the member banks, effectively communicates those needs and partners with training around the facilitation.


1.    1-3 years banking related experience required
2.    1-3 years of experience in commercial lending preferred, but not required
3.    Bachelor’s Degree in Business Administration, Economics, Finance, or related field.
4.    Knowledge and previous experience with banking technology platforms such as Fiserve Signature Suite, nCino Commercial Loan Origination System and/or Salesforce CRM preferred, but not required
5.    Proficient with Microsoft Office Suite to include:  Word, Excel, PowerPoint, and Outlook
6.    Strong communication skills, both verbal and written, with an ability to interface with business stakeholders and development/technical teams.
7.    Excellent interpersonal and customer service skills
8.    Demonstrated proficiency in organizing and prioritizing work to meet deadlines, with the ability to adapt within a changing environment
9.    Demonstrated accuracy and thoroughness

Scheduled Weekly Hours:


Time Type:

Full time

Minnesota Bank & Trust was specifically created to offer a higher level of service to personal and business banking clients. We blend the intimacy and responsiveness of a community bank with the resources of a large financial services company.

Our business model is brand new, but it’s built on timeless principles:

  • We help our clients achieve personal and business goals by designing financial solutions, instead of pushing products and services.

  • We create a team of specialists to serve each client, instead of supplying a list of toll-free numbers.

  • We do what is best for our clients, rather than doing what is convenient for the bank.

  • We offer a comprehensive range of products and services, because you need more than ordinary credit cards, loans, and checking accounts.

  • We build a direct, personal relationship with each of our clients, rather than treating them as sales targets.

Our goal is simple: to create exceptional value for you, your family and your business.

We invite you to visit our offices or browse our site to experience the difference at Minnesota Bank & Trust.

EOE/AA Employer · M/F/Disabled/Vet

Member FDIC · Equal Housing Lender

Employment at Heartland Financial USA, Inc. is employment at will

Posted 18 Days Ago

Full time


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!