OnProcess Technology

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Technical Support Associate

at OnProcess Technology

Posted: 10/25/2019
Job Status: Full Time
Job Reference #: job_20191025112626_9KVJNVNJWCC4FNHE

Job Description

Job Overview:
As a Technical Support Associate, you provide technical support related to Hardware and Network via phone for IP Cameras.
 
Job Role:-
  • Maintain a highly effective working relationship with cross functional members from all departments within the company and global colleagues from various cultures and backgrounds.
  • Deliver an elevated level of customer satisfaction while balancing customer expectations with respect to the overall global business objectives.
  • Communicate directly with customers via phone, email, and chat to troubleshoot and resolve technical issues.
  • Document and follow up on all commitments and customer interactions.
  • Identify potential product defects, properly escalate these cases as they arise, and stay involved throughout the escalation process.
  • Demonstrate flexibility and ability to learn quickly.
  • Ability to develop and maintain customer rapport and customer relationships.

Eligibility and Skills required:

  • Any Undergraduate/ Graduate/Postgraduate can apply
  • Any fresher or experienced candidate with Networking knowledge can apply.
  • A passion for supporting customers in a technical environment.
  • Excellent written and verbal communication skills in English
  • Candidate having certifications in IT and Computer Networking (e.g. MCSA, CCNA) or equivalent would be having an added advantage
  • Good knowledge of networking technologies is essential.
  • Should be open to work in Night shift.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!