Presbyterian Healthcare Services

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PATIENT REGISTRAR I - ADMIN

at Presbyterian Healthcare Services

Posted: 10/8/2020
Job Reference #: 17225
Keywords: system

Job Description

Requisition ID
2020-17225
Category
Patient Registration and Supp
Default: Location : City
Santa Fe
Location : Name
4801 Beckner Road Santa Fe, NM 87507
Default: Location : State/Province (Full Name)
New Mexico

Overview

Type of Opportunity: Full Time
FTE: 1.000000
Exempt: No
Work Schedule: Weekday Schedule Monday-Friday

Summary:
*Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration.
*Accuracy of data capture to reduce denials is paramount.
*Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due.
*Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions.
*Explain documents which require patient or representative signatures.
*Use on-line tools to validate eligibility of coverage for presenting patients.
*Provides comfort rounding and communicates delays with exceptional patient experience tools.
*Begin training on Kiosk usage where applicable
*Other duties as assigned

Responsibilities

Customer Service and Caring Practices:
*Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
*Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
*Ability to manage conflict and appropriately request the help of a supervisor when needed.
*Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays.

Encounter Components:
*Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
*Guide informed dialogue with patients and patients representatives regarding e-signature documents and offer printed copies during each registration. Able to answer questions regarding hospital and departmental operations, policies and procedures, including but not limited to Provider Based Billing
*Demographic data
*Insurance critical elements
*Investigate insurance eligibility via electronic tools.

Financial Accountabilities:
*Collects identified patient financial obligation amounts including residual balance if applicable
*Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center
*Follows PMG cash handling policies and balances daily

Message Management:
*Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.

Medical Record Components:
*Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
*Follows workflows to obtain incoming records, documenting receipt and preparing for scanning into the electronic health record.
*Facilitate paperwork completions for patients. Communicate effectively, document and follow pre-determined workflows. Items may include; Prescriptions, Handicap Placards, Disability Forms
Patient Relations
*Comprehend quality service connection to patient satisfaction and reimbursement
*Manage patient relations in regard to late arrivals for pre-scheduled appointments. Explore all options to resolve the situation while maintaining effective and customer focused communication.

Patient Safety
*Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the clinic team directs.
*Ensure registration area, waiting area and walkways are clear of any unnecessary items and are clean and neat.
*Report any concern that may create a safety issue.
*Annual competency completion of Clerical Staff during a Code Blue

Quality Improvement:
*Perform assigned patient care responsibilities, which may include:
*Overdue result letters
*Appointment reminder calls
*Rescheduling

C.A.R.E.S Behaviors:
*Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

Qualifications

A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.
*Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
Professional Requirements:
*Pass annual competency exam for all areas of responsibility.
*Attend Quarterly MSO meetings.
*Attend Staff meetings
*Attend Employee Forums

Education:
High School Diploma or GED

Benefits

Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries
  • Full medical, dental and vision insurance
  • Flexible spending accounts (FSAs)
  • Free wellness programs
  • Paid time off (PTO)
  • Retirement plans, including matching employer contributions
  • Continuing education and career development opportunities
  • Life insurance and short/long term disability programs

About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!