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IT Manager

at Robert Half

Pay: $85,000 to $105,000/year
$85,000.00 - $105,000.00 / Yearly
Posted: 8/13/2019
Job Status: Full Time
Job Reference #: 00210-0011085707

Job Description


Here at Robert Half, we are working with a client seeking a hands on IT Manager for two offices here in Phoenix!

The desired candidate will oversee the day-to-day operations of the IT Helpdesk, manage ticket queues and support services at both facilities. Duties will include providing and managing technical support to company staff on all company-supported applications and hardware such as VMware, SAN Technology, Cisco networking, Telephony, desktop and laptop computers, mobile devices, and related technologies.

Principal Job duties include:
* Troubleshoot hardware, software and network problems, and maintain detailed records of symptoms and steps taken to resolve in the helpdesk database. Appropriately escalate infrastructure related issues to the Regional IT Manager.
* Maintain information technology strategies by managing researching and implementing strategic solutions.
* Oversee and direct daily activities of the IT Team.
* Manage the automated installation and maintenance of desktop computer hardware and software.
* Oversee the creation and maintenance of documentation for the use of IT systems and software.
* Collaborate with others in the IT Department to develop, implement, and update security standards, procedures, and guidelines for multiple IT platforms.
* Collaborate with the Human Resources department to facilitate timely processing of requests for user account creating and termination. Oversee IT orientation activities for all new company employees.
* Maintain current and accurate inventory of technology hardware, software and resources
* Proactively identify opportunities to evolve and improve the IT support delivery systems. Make recommendations about future planning and development of IT resources with an emphasis on maximizing end user productivity and return on investment.
* Function as the technical backup, in the absence of other staff members, for systems outside of desktop support. These include server room systems, access control systems, and security camera systems.
* After hours on-call responsibilities.
* Establish and maintain regular written and in-person communications with the organization executives, department heads and end users regarding pertinent IT activities.

Send all resumes to


* Experience being a hands-on IT leader- have system and network knowledge, handle management, budgets, processes etc.
* VMware, Dell hardware, Cisco Networking, windows environment
* Manufacturing experience or ERP systems experience is a plus

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!