Seminole Tribe of Florida
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IT Support Specialist
at Seminole Tribe of Florida
Job Status: Full Time
Job Reference #: 2451
The incumbent in this position is responsible for pro-actively monitoring, managing and responding to end user requests from the Seminole Tribe of Florida Inc.'s Board Operations, using a variety of applications and tools. The individual provides first and second level support through end-user voice and electronic communications by resolving incidents and service requests using standardized incident management and request fulfillment processes. The incumbent monitors, diagnoses, analyzes, and anticipates technical/performance issues before becomes a problem/incident, to ensure the operational uptime of all STOFI business services, primarily Point of Sale environment. The individual demonstrates an aptitude for working with enterprise line-of-business applications and systems, interfaces in related analysis, diagnosis and resolution of technical issues. This position is ultimately responsible for supporting all customer incidents and requests, and tracks them to conclusion in line with the department Service Level Agreement (SLAs) and quality standards. Bachelor's Degree in Information Technology or a related field, or an Associate's degree, High School diploma or equivalent GED and college-level course work and a current technology certification such as A+ OR Net+ is required. A minimum of two (2) years of experience working in a customer-facing support role within an enterprise environment is required. Demonstrated working knowledge of Point of Sale environments are preferred. Possession of a valid FL Driver's License is required. Demonstrate excellent organizational and interpersonal skills. Demonstrate excellent written and verbal communication skills. Ability to travel to all STOF Reservations and work a flexible work schedule including evenings, weekends and holidays.
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