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Spectrum Business Customer Service - Technical Support Rep 1 (Commerce Crossings, January 17 Start Date)

at Spectrum

Posted: 11/13/2019
Job Status: Full Time
Job Reference #: 1496888
Keywords: phone

Job Description

Business Title
Rep 1, CustSvc SB Tech Support

Posting Location
United States - Kentucky - Louisville

Posting Job Description
 At A Glance
  • Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technology and service issues, including repair, billing, and accounts.
  • Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. SMB Tech Support Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
  • Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
 
Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on all the latest Spectrum technology. We’ll help you develop the skills to be comfortable, positive, and adaptable while resolving all kinds of technical mobile issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives. If you're ready to grow your skills, this is a role with a lot of potential.
 
What is the SMB Technical Support role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Small and Medium-Sized Business (SMB) Technical Support Representatives make a real difference to their business customers and the company. You will provide over-the-phone support for a range of products and services, including accounts and billing, enhancements, and repairs. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technician teams to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
 
It's about learning and growing
This may be new for you, but the journey is all mapped out. There’s a lot to learn, and our comprehensive, fully paid training can make you an authority on Spectrum's industry-leading products and services in about three months. After that, you'll be ready to handle advanced technical questions, process orders, schedule field visits, and more. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.
 
With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
 
The benefits are clear
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
 
What is takes to get started
The minimum requirements for the SMB Technical Support Representative are:
  • Ability to read, write, speak and understand English
  • High School Diploma or GED
 
Preferred Qualifications
Preferred qualifications for the SMB Technical Support Representative are:
  • 6 months or more customer service or related experience
  • 6 months or more of basic technical support experience
  • 6 months or more heavy volume phone experience
  • 6 months or more working with computers and multiple software applications
 
Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
 

Requisition #
252865BR

Job Code
CCM121 Rep 1, CustSvc SB Tech Support Nonexempt

Position Type
Full Time

Area of Interest
Customer Service, Technical Support

Business Unit
Customer Operations

Location
4701 Commerce Crossings Dr

FCC Unit
13536

Account Code
X69-54530-637

Controlling Establishment ID
00859 - Louisville 4701 Commerce

More on Spectrum
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Work State
Kentucky

Work City
Kentucky - Louisville

Posting Job Title (Do Not Exceed 250 Characters)
Spectrum Business Customer Service - Technical Support Rep 1 (Commerce Crossings, January 17 Start Date)

Zip Code
40229