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Cisco Unified Telecommunications Architect -- Remote / Nationwide
TTEC, formerly TeleTech, isseeking a Cisco Unified Communications Architect to join our TechnologyServices team. This is a US based, telecommutingopportunity with client site travel requirements.
Why choose TTEC, formerlyTeleTech, to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving ourclient's business problems by driving customer experience outcomes with ourenhanced technical capabilities, as you are. Whether you're the Engineer, Architect, Account Manager, Practice Leaderor Sales Executive we need your talent to help us in our exciting journey tosuccess!
Whatyou'll be doing:
As part of our Professional Services Consultingpractice, you will providedesign, architecture, implementation and delivery support of our premise andcloud Cisco Unified Communication services and UCCE solutions in a clientfacing environment.
What you'll bring to us:
Key player in the design and implementation of full-life cycle Cisco UCand UCCE contact center project integrations including call center workflows
Perform analysis and diagnosis of complex voice and data network issues
Work and collaborate with project teams consisting of TTEC ProfessionalServices staff, client resources, contract resources and 3rd partyvendors.
Provide technical thought leadership while interacting closely with theclient.
Provide consistent and frequent project status updates and projectissues to assigned to Project Managers
May be required to perform other related duties / projects as assigned.
What skills you'll need:
10 years designing, architecting, implementing, installing andconfiguring complex Cisco UC solutions with Cisco Unified Call Managerclusters, Cisco Unity Voice Mail, Cisco ICM and CVP
3 years hands on, multi-site contact center systems integrationexperience with ACD and IVR solutions, with Cisco UCCE preferred
SIP, H.323 and MGCP voice protocol configuration experience is a must
Strong experience configuring and troubleshooting VoiceGateways/Gatekeepers
Prior support experience of the ICM environment including ACD, PG, IVRPG, and CTIOS
Prior experience designing, architecting, and administering routers,switches, RAS, TACACS and LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling] andVoIP infrastructures
Prior project lead experience or team leadership skills required
Excellent documentation, presentation, and problem-solving skills
50% travel to client site
Who We Are:
TTEC Digital combines strategic consulting with cloud-based technologyplatforms to design and build innovative customer experiences, all powered byinsights. Our solutions and servicesinclude Strategy & Optimization, Analytics & Insights, Learning &Performance, AI/BOTS, Omnichannel, CRM, Systems Integration &Innovation. TTEC is a pioneer incustomer experience, engagement and growth solutions. Our 40,000 employees serve customers in morethan 80 countries and 50 languages across multiple digital channels.
What We Offer:
Variable incentive bonus plan, 401K company match,tuition reimbursement
Global career mobility, employee recognitionprograms, professional development
State of the art technology which allows forseamless global connectivity
Rich wellness program and health incentives
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .
Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.