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CUIC / CUIS / SQL Reports Developer -- Remote / Nationwide


Posted: 5/22/2020
Job Reference #: 02O0G
Keywords: database

Job Description


TTEC is seeking a Reporting Architect to join our Professional Services team.


Why choose ttec to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 


Job Description:

As part of our Multi-Channel Solutions Professional Services team, you will utilize your strong database skills and knowledge of reporting tools to work extensively with technical and functional teams to generate custom reports in an external, client facing capacity.


Role Responsibilities:

  • Lead Reporting workstream to work closely with clients to design, document, and develop call center reports
  • Define requirements and business specifications to drive technical design
  • Design and develop complex SQL queries and Stored Procedures
  • Performance tune existing SQL and Stored Procedures
  • Create automated data migration processes
  • Provide guidance to junior reporting team members and work product deliverables
  • Foster strong relationships to ensure successful reporting




Who We Are:

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. 


What We Offer:

  • Variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, employee recognition programs, professional development

  • State of the art technology which allows for seamless global connectivity

  • Rich wellness program and health incentives



Lead Everyday ? Do the Right Thing ? Reach for Amazing ?  Seek First to Understand ? Act as One ? Live life Passionately







Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!