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Junior Data Analyst
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
TTEC is offering you an astounding opportunity to work on a project for a Search Engine Giant in Krakow. You will gain valuable experience in digital advertising industry while developing your analytical skills as part of a team of top class professionals, growing and developing in an innovative and fast paced environment.
As a global leader in business process outsourcing, TTEC helps organizations around the world grow, manage and optimize their most valuable assets.
Junior Data Analyst
Workplace: Kraków, Poland
WHAT YOU'LL BE DOING
Under minimal supervision, this position will gather, prepare, and analyze data for client sales and marketing programs. The individual will directly collect, validate, cleanse, and load data from internal or external systems into databases to enable successful user adoption of analytics tools and reports. The position will work with Strategic Marketing Managers and other program support resources to provide analysis, creative feedback, and prepare findings for presentation to management.
Essential Duties & Responsibilities:
Run and extract reports/data from internal and external systems or sources
Perform checks to ensure data integrity and consistency
Run manual and automated processes (ex. Aps scripts, SQL stored procedures, loaders, PowerPivot refreshes, etc.) to streamline cleansing and loading of data
Analyze qualitative & quantitative data, identify trends and improvement opportunities
Conduct root cause analysis to determine underlying drivers behind performance gaps
Provide data mining, root cause and trend analysis, deep dives, and data manipulation to effectively assess and communicate operational situations and strategies
Assist with the preparation of business review documents for presentation to program operations teams and clients
WHAT SKILLS DO YOU NEED
Bachelor or Master degree in mathematics, statistics, business analysis or related required
Experience in data science, business intelligence, or data mining
Problem solver and detail oriented, able to work within an ever-changing data environment
Strong skills for data analysis and interpretation in Excel, SQL, and other tools
SQL, Apps Script coding experience preferred
Knowledge of CRM systems, data visualization/BI tools (ex. Salesforce, DataStudio, BigQuery, PLX), and contact center metrics would be an advantage
Knowledge of Google suite tools (Gmail, Google Drive, Google Sheets, Google Doc, Google Slides)
Excellent communication and organization skills, above average knowledge of PowerPoint
A Competitive base salary
One month paid training on Digital Advertising
Flexible working hours
End of quarter company parties (we love to celebrate successes!)
Partial language course reimbursement program
Friendly multicultural environment (17 nationalities in our office in Krakow)
Private Medical Care (Medicover)
Fancy office space with Micro Kitchen with soft drinks, salads, sandwiches and snacks available
Relocation package (only for Candidates outside Poland)