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Junior Systems Administrator -- Heredia, Costa Rica


Posted: 8/14/2019
Job Reference #: 02HOO
Keywords: technical

Job Description

TTEC is seeking an Associate SystemAdministrator to join our Technology Services team.  

Why choose TTEC to enhance and broaden your career?  We are just as passionate about providingideal solutions to solving our client's business problems by driving customerexperience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect,Account Manager, Practice Leader or Sales Executive we need your talent to helpus in our exciting journey to success! 

What you'll be doing: 

Aspart of our Cloud Engineering team, you will work with our Hosted CollaborationSolutions division supporting Cloud based enterpriseenvironments and will have exposure to virtualization software, SANinfrastructure, and datacenter networking. 

Whatyou'll bring to us:

  • Daily tasks include environment tuning and validation of the implementation of pre-defined standards in a cloud environment across systems, network, and storage fabrics
  • Validate proper implementation of standards and policy
  • Report preparation validating adherence to standards and policy documentation
  • Enterprise patch management and enterprise server management 
  • Working with a team to help maintain thevSphere infrastructure within global data centers in support of Cisco's hostedcloud solution service offering for TTEC's enterprise clients. 

  • Work with the team to help support Cisco UCS Bseries blade server chassis

  • Responsible for producing high qualitydeliverables in a timely fashion.

  • Work with vendors / cross team engineeringgroup/s to provide solutions to complex issues. 

  • Ability to work flexible hours including oncall and after hours work for scheduled and unscheduled maintenance.


What skills you'll need:

  • 1-3 years enterprise level administration and troubleshooting experience with Windows Server
  • 1 years' experience supporting andadministering VMware 5.0 in large virtual server infrastructure environmentsis a plus

  • Understanding and experience of systems and networkingtechnologies including AD, DNS, WINS, and DHCP.

  • Knowledge of Cisco UCS B series blade serverchassis and Cisco UCS Manager 2.0 or later.

  • Experience with Cisco, or other Intel serverhardware, firmware, BIOS, RAID, server backups and server security along withSAN including EMC or NetApp is a plus

  • Must possess good problem solving andtroubleshooting skills in supporting enterprise level clients, logical andmethodical problem-solving skills, and the ability to communicate and justifythe resolution process where necessary.

  • VCP, MCP, MCSA or MCSE certificationspreferred but not required

  • Ability to pass an US Security Clearance Check


Who WeAre:

TTEC is apioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages acrosssocial, mobile, and digital channels.   We utilize a holisticapproach, applying solutions from our four customer experiencesegments-Consulting, Technology, Care and Growth-to help companies provide anamazing experience to their customers, inspire customer loyalty, and grow theirbusiness. Our employees live by a set of customer-focused values that guiderelationships with clients, their customers and each other.

OurCustomer Technology Services segment drives customer experience outcomes tosmall, medium and enterprise clients by providing best in class Cloud andPremise Contact Center and Unified Communications Solutions, and CRM,Multi-channel, Omni-channel and WFO Services. 

What We Offer:

  • Variableincentive bonus plan, 401K company match, tuition reimbursement

  • Global careermobility, employee recognition programs, professional development

  • State of the arttechnology which allows for seamless global connectivity

  • Rich wellnessprogram and health incentives

Lead Everyday ? Do the Right Thing ? Reach for Amazing ?  Seek First to Understand ? Act as One ? Live life Passionately

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!