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Principal Technical Project Manager - CX Solutions, Remote/Telecommute, US based
We're looking for you to help us make amazing CX a reality as on our Business Transformation team as a Principal Technical Project Manager with TTEC in a remote/telecommute role with client site travel requirements.
As a technologist, we know you have career options. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive Corporate IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.
We define, design, and enable experiences so our clients can delight and captivate their customers across every channel every time. TTEC Digital combines customer experience consulting, analytics, systems integration and ongoing technology operations. Through TTEC Digital we design context aware, insight-driven, omnichannel customer journeys and then bring them to life with the enabling systems on our own cloud-based technology platforms, leveraging knowledge management with machine learning and artificial intelligence. Founded in 1982, 50,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
What You'll be Doing
As part of our Digital Consulting practice, you'll provide design, deployment, and delivery support of our conversational / messaging interaction services and solutions in a client facing environment.?
On a typical day, you'll:?
- Manage the overall delivery relationship with clients
Provide frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status
Lead overall implementation of medium to large projects, with team sizes varying from 3 to 30 people/TTEC staff, contractors, client resources and vendors
Develop weekly status reports providing project progress and issues to client and account team
Develop financial reporting dashboards providing project financial status to client
Manage the design and define metrics used to indicate level of business case benefits
Identify and participate in implementing methods necessary to capture identified benefit metrics and business case to support project
Support Engagement Leader in reviewing invoices for accuracy
Why You? What You Bring
Deep knowledge of messaging platforms and/or related contact center hardware and software
5 years Project Management experience within a consulting environment
Experience leading multiple teams ranging in size from 3 to 30 people
Hands on experience producing functional and or technical design deliverables defined by formal structure methodology
Superb written and verbal communication and listening skills
PMP certification preferred
Keen attention to detail
Ability to travel up to 60%
Why TTEC? What We Offer
Be Financially Sound
- Retirement plans
Tuition reimbursement programs
Financial wellness programBe Developed
- Mentorship programs
Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
Professional development courses in TTEC University
Scholarship program and tuition reimbursement
Visibility in our global career pathing and internal mobility opportunities
It's Ok, We're All Human wellness program
- Wellness incentives
Company health and wellness programs
Dedicated health and wellness navigators and employee assistance programs
Generous paid time off and other leave of absence programs
Be the Difference
- Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
- Our team helps fundraise and volunteer their time in their communities
If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening.? TTEC is an Equal Opportunity Employer.
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.