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Principal VXML Developer w/CVP Studio - US based, telecommute


Posted: 11/8/2019
Job Reference #: 02BJL

Job Description

We are looking for an experienced Principal VXML Developer with Cisco CVP Studio, Nuance, and Advanced Speech Recognition IVR solutions to join our team.  This is a US based, remote, telecommute opportunity.  
Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 
You will have hands-on exposure to a wide range of technologies. You will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life-cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.  
What you will be doing:
  • Interpret and analyze business requirements to identify risks and design appropriate solutions
  • Collaborate with functional consultants to write design specifications
  • Develop solutions to implement client-specific interfaces, call flows, and speech requirements
  • Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
  • Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
What skills and experience you will bring:
  • 5 years experience in VoiceXML IVR technologies
  • 2 to 5 years of experience with CVP Studio
  • JAVA, J2EE, .NET JSP, ASP, Perl, etc.
  • XML
  • 1 year experience in Cisco CVP VXML App development
  • Experience in developing advanced speech applications
  • Ideal candidate will have experience with Nuance speech engines/tools.
Desired Skills/Experience:  
  • User Interface (UI) design
  • Experience with web technology and application server design is a plus
  • Tomcat
  • IIS/Apache Integration with back-end data systems and CTI
  • Cisco ICM
  • Web Services
  • Database via SQL, JDBC/ADO.NET
Who We Are:
TTEC Digital combines strategic consulting with cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.  Our solutions and services include Strategy & Optimization, Analytics & Insights, Learning & Performance, AI/BOTS, Omnichannel, CRM, Systems Integration & Innovation.  TTEC is a pioneer in customer experience, engagement and growth solutions.  Our 40,000 employees serve customers in more than 80 countries and 50 languages across multiple digital channels. 


TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!