Tucson Unified School District

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Technical Support Specialist II (Effective 2020-2021 School Year)

at Tucson Unified School District

Posted: 6/26/2020
Job Reference #: 17284

Job Description

Openings as of 7/8/2020
Technology

  • Technical Support Specialist II (Effective 2020-2021 School Year) JobID: 17284
  • Position Type:
    Technology/Technical Support Specialist II

  • Date Posted:
    6/25/2020

  • Location:
    Technology Services

  • Closing Date:
    07/09/2020

  • Hours Per Day:
    8.0
    FTE:
    1.0
    Months:
    12
      
    SUMMARY
    Provides Tier Level I and Tier Level II technical support for all district technology and telecommunication customers. Resolves problems or answers questions about district hardware and software and/or develops effective solutions. Maintains contact with customers via phone, email, web, and in-person. Maintains standards for call closure and resolution to ensure optimum quality assurance and customer satisfaction. Creates documentation of technical subjects as needed.

    MINIMUM REQUIREMENTS
    Four years experience in troubleshooting or fixing PC computer hardware problems, including experience with Windows OS, MS Office Suite, and software applications.

    Intranet support or training experience;
    OR
    60 Semester Hour Credits in a related field and two-years of the above experience
    OR
    * Two-years of the above experience and technical certification in any of the following: MTA, MCSE, Windows, MSOffice Suite, or Network+.

    Verbal & written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instruction.

    Any equivalent combination of experience, training, or education.

    PREFERRED QUALIFICATIONS
    Experience working with Student Information Management Systems (SIMS).

    ADDITIONAL REQUIREMENTS AFTER HIRE
    FBI fingerprint background check
    Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization.

    COMMENTS
    Effective 2020-2021 SCHOOL YEAR
    LOCATION - Technology Services
    White Collar - Grade 9
    1.0 FTE - 8.0 hours per day
    12 month position

    Internal candidates will transfer at a rate commensurate with their bargaining unit language.
    The hiring range for external candidates will be $15.24-$17.70, based on experience.

    For more information on salary schedule, please visit the White Collar Agreement at http://tusd1.org/Departments/Human-Resources/Employee-Agreements







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