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Systems/Network Analyst 2 - req# 9576

at University of New Mexico

Posted: 8/22/2019
Job Reference #: 9576

Job Description

Systems/Network Analyst 2

Requisition IDreq9576
Working TitleSystems/Network Analyst 2
Position Grade13
Position Summary

Underindirect supervision, the SNA2 will provide technical support and oversight forsystems and services including general installation and administration ofMicrosoft Windows Server (2012 and 2016), Active Directory services, server andstorage hardware and enterprise applications (including installation,configuration, maintenance, troubleshooting and support). Will provide technicalguidance in collaboration with the HSC Systems team that requires intermediateknowledge and experience within a predominantly Microsoft ecosystem including ActiveDirectory, Windows Server 2012/2016 and Microsoft Hyper-V. Requires knowledge and experience in principlesand practices of systems analysis and administration. Problem analysis andresolution as well as IT project management skills are required. Ability towork effectively within an ITIL framework is required. Desired additional experience would includePowerShell scripting, Microsoft Exchange administration, enterprise backupsystems, and Linux system administration. Knowledge of hyper convergedinfrastructure and AHV hypervisor would be a plus.

BaseKnowledge, Skills and Abilities:
* Intermediateknowledge of Microsoft Server 2012/2016 operating system installation andsupport
* Knowledgeof and demonstrated skill in Active Directory
* Experiencewith virtualization technologies (Microsoft Hyper-V and/or Nutanix AHV)
* Experienceinstalling, maintaining and troubleshooting server and storage systems hardware

SpecificKnowledge, Skills and Abilities:
* Knowledgeand experience with Microsoft Exchange administration and Microsoft Outlooksupport
* Experienceand skill in PowerShell scripting
* Knowledgeand demonstrated skill in enterprise backup systems
* Experiencewith business continuity and disaster recovery planning a plus
* Experiencewith user identity management

HSC ITprovides primary IT support for the academic and research operations at theHealth Sciences Center. The successful applicant will work closely with theother IT departments and will be expected to collaborate with our partners andcounterparts in the UNM Health System (clinical operations) in the managementof enterprise-wide shared services. This position will participate in therotation schedule of on-call Systems staff to respond to and address criticalsystem issues outside of regular work hours. All members of the HSC Systemsgroup must demonstrate a commitment to consistently providing responsive, highquality customer service to departments and end users.

Thesuccessful applicant will have exceptional communication skills, expertise inMicrosoft server, virtualization and Active Directory technologies developedthrough experience and formal training, a clear sense of customer service, athorough understanding of the values, practices and procedures found in anacademic health sciences center and a commitment to mentoring and developingtechnical staff.

The UNM HSC has earned a national and internationalreputation for its integrated education, patient care, research, andpartnership initiatives which address the unique healthcare needs of NewMexico's urban and rural populations (

The UNM is an EqualOpportunity/Affirmative Action Employer and Educator.

See the Position Description for additional information.

Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications
  • Knowledge of Microsoft Windows Server (2012 and 2016) and ActiveDirectory within a complex IT environment. List any applicable professionalcertifications, e.g. MCSE.
  • Proficiency with server virtualization technologies - (Microsoft Hyper-Vand/or Nutanix AHV).
  • Ability to plan, implement, install, test and troubleshoot systemsoftware and hardware within an ITIL framework of change management.
  • IT project management skills, particularly those involving systemupgrades and migrations.
  • Experience with PowerShell scripting.
  • Proficiency with Microsoft Exchange Server and Microsoft Outlook client.
  • Experience with Identity Management systems (Sailpoint preferred) anduser account lifecycle management.
  • Experience with enterprise Backup/Restore systems, DisasterRecovery/Business Continuity processes.
Additional Requirements
CampusHealth Sciences Center (HSC) - Albuquerque, NM
DepartmentHSC CIO Office (340B)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date7/22/2019
Application InstructionsThe following documents are required with your application to be considered for the position:Resume, Cover Letter and Complete UNM Application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.


Application Instructions

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