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Technical Analyst 1 - req# 10530

at University of New Mexico

Posted: 9/3/2019
Job Reference #: 10530

Job Description

Technical Analyst 1

Requisition IDreq10530
Working TitleTechnical Analyst 1
Position Grade12
Position Summary

The Health Sciences Center (HSC) Chief Information Office (CIO) is responsible for information technology at the UNM Health Sciences Center (HSC). UNM Health Sciences Center Chief Information Office is looking for a full-time experienced Technical Analyst 1 within the Classroom Technology group.

The Classroom Technology Unit provides support for a wide variety of educational technologies within the Health Sciences Center. These include lecture capture, video conferencing, digital signage, and classroom related audio visual technologies. The ideal candidate will have a combination of strong technical, communication, and organizational skills; excellent problem solving skills; solid end-user documentation skills, and experience with working in a technical support center. The ideal candidate will have experience in audiovisual troubleshooting, day to day incident management, as well as end user training and support. Strong customer service skills are a must as this position provides in-person help and training on a regular basis.

The UNM HSC has earned a national and internationalreputation for its integrated education, patient care, research, andpartnership initiatives which address the unique healthcare needs of NewMexico's urban and rural populations (http://hsc.unm.edu).

The UNM is an EqualOpportunity/Affirmative Action Employer and Educator.


See the Position Description for additional information.

Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications

Bachelor's degree; at least 6 months of progressively responsible experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

Preferred qualifications:

  • Experience using and troubleshooting audio visual components
  • Experience troubleshooting, installation, andconfiguration of common hardware and peripherals such as projectors,wired/wireless microphones, audio mixers, and echo cancellation technologies
  • Ability to analyzing complex end-user computerproblems and providing documented solutions, including any tracking andreporting of support tickets and phone calls
  • Ability to communicate technical solutions tonon-technical people both verbally and in writing
  • Experience with the creation of user documentation forcommon issues (i.e. creation of FAQs, knowledge base articles, etc.)
  • Experience working with IT ticketing systems
Additional Requirements
CampusHealth Sciences Center (HSC) - Albuquerque, NM
DepartmentHSC CIO Office (340B)
Employment TypeStaff
Staff TypeRegular - Full-Time
Term End Date
StatusExempt
Pay2986.30-3541.67 Monthly
Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check RequiredNo
For Best Consideration Date9/17/2019
Application InstructionsThe following documents are required with your application to be considered for the position: -Resume-Cover letter -Complete UNM Application

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!