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Apps Systems Engineer 5
at Wells Fargo
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Enterprise Contact Technology team delivers solutions that allow customers to perform self-service functions through Interactive Voice Response and Chat solutions or directly interact with customer service and sales agents to meet their financial needs. This Sr. Apps Systems Engineer role will be responsible for overseeing End to End testing approach across all inter-connected contact center applications, and participating in automation design guidance and consultation, utilizing a thorough understanding of applicable technology, tools and existing designs. This role will influence test environment installation and and maintenance to match production and integrations. This role will champion the utilization of enabling technologies that will help drive continuous automation, continuous integration, and continuous delivery to complement an agile release delivery model. Span of awareness and influence will be across all applications in the contact center area, including Carrier routing, Interactive Voice Response, Customer Interaction Routing and Soft phone integration (inbound/outbound), Interaction Recording and Analytics, passive and active fraud detection, Workforce Management, Operational Reporting and Data Marts, Collaborative services (Chat, Co-Browse), and Customer Relationship Management systems.
The ideal candidate will have will have strong leadership skills and experience, significant experience in development and testing methodologies, processes, tools. Technical knowledge across numerous technologies (e.g., Web/Mobile, Web Services, Cloud, Java / Selenium, .NET, Empirix, Nuance, Genesys, Salesforce, Cisco, CA DevTest, Jenkins, etc.) is critical, with emphasis on systems integration development and testing Strong need for Test Automation and/or software development experience is desired to drive the transformation of Development and QA teams toward test automation with continuous integration/continuous delivery to better enable agile project delivery. The candidate should be able to demonstrate a strong understanding of server infrastructure and application/data integration between Enterprise-scale systems.
The selected candidate will work closely with the application development, line of business, other interfacing technology teams, performance testing, and regression automation teams to meet the business objectives and goals of the department. This position’s responsibilities include, but are not limited to:
* Defining/Reviewing component and E2E test strategy for platforms supported, ensuring comprehensive coverage for new implementations and regression testing, and automating testing where possible. Ensuring the delivery of quality application releases, providing appropriate risk analysis throughout the SDLC to mitigate application risks and additional costs for area of responsibility.
Other Desired Qualifications
* 1+ year of Mainframe experience
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.