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Business Tech Service Specialist 1

at Wells Fargo

Posted: 1/15/2020
Job Reference #: 14346035

Job Description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The Payment Management Center [PMC] Business Technical Service Specialists [BTSS] support many internal and external customers resolving issues and monitoring various virtual systems. A BTSS1 is required to escalate problems via phone, E-mail and Skype. Works independently and as part of a team to resolve moderate or complex issues; possesses excellent oral and communication skills and is risk and compliance focused. All duties performed by the PMC department are extremely time sensitive and any missed SLA’s could negatively impact Wells Fargo & Co and both our internal and external customers. The PMC department has a medium sized team across multiple sites throughout the country requiring constant clear communication and teamwork to be successful.

WORK SCHEDULE: The position is for between the hours of 4:00pm - 12:30am Arizona Time , Monday through Thursday, and Sunday 2:00pm-10:30pm..
***Work schedule subject to change based on business need.

***Job Expectation: ability to work Sundays, holidays, and overtime based on business need.
***Eligible for 15% shift differential based on policy.

***Important Reminder When Applying: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.

Required Qualifications

  • 6+ months of information technology experience, technical customer service experience, or a combination of both

Desired Qualifications

  • Ability to achieve high production and quality standards
  • Ability to exercise independent judgment to identify and resolve problems
  • Ability to interact with all levels of an organization
  • Ability to interact with integrity and a high level of professionalism with all levels of team members and management
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
  • Ability to work effectively in a team environment
  • Excellent verbal, written, and interpersonal communication skills
  • Intermediate Microsoft Office skills
  • Strong attention to detail and accuracy skills
  • Strong organizational, multi-tasking, and prioritizing skills

Other Desired Qualifications
  • 1+ year experience escalating system related problems via EACO
  • Knowledge of Operations and Check Processing
  • Experience working with desired systems: PIES, UW/CCD, Wholesale Image Inspection, PME, ELS, Viewpointe, IFI, EACO, Pac2000, AXCIS
  • Knowledge and understanding of technical service support
  • Must be able to work well under pressure and meet tight deadlines

Street Address

MN-Shoreview: 1801 Parkview Dr - Shoreview, MN
AZ-Tempe: 1305 W 23rd St - Tempe, AZ


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!