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Fraud and Claims Management Technology Leader

at Wells Fargo

Posted: 5/22/2020
Job Reference #: 16245667
Keywords: operations

Job Description

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,600 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 263,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations.

Wells Fargo Technology

Technology at Wells Fargo is at the heart of what enables us to satisfy our customers’ financial needs and help them succeed financially. The Wells Fargo Technology team leads technology for one of the largest financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day - both in the United States and across the globe - than any other division in our company.

Wells Fargo Technology’s goal is to exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. Through technology and operations services, Wells Fargo Technology interacts with customers more than 12 billion times a year through branch, mobile, online, ATM and telephone transactions. We have 30MM digitally active customers and clients and Wells Fargo Technology carries the responsibility to allow our customers to transact directly through systems availability and security, as well as indirectly, through Wells Fargo business partners who offer and deliver a myriad of products and services that meet customers financial needs. 

We envision new frontiers powered by Wells Fargo Technology. We will do this through our mission of delivering stable, secure, scalable and innovative services at speeds that satisfy and delight our customers and unleashes the skills of our team members.  We employ 32,000 employees and have another 14,000 external resources working for Wells Fargo Technology. Our footprint is global, with a prominent focus within the US


The Fraud & Claims Management Technology (FCM) Leader will be part of the Consumer and Small Business Banking Technology leadership team and is responsible for technology supporting Fraud Prevention, Detection, and Resolution for Consumer customers. This leader will ensure daily support and systems availability and resiliency for Fraud & Claims systems and drive the transformation of the FCM Technology teams to realize application simplification and rationalization aspirations, as well as, agile team growth and maturation. The FCM business is investing in new capabilities with a critical dependency on technology as the enabler. Focus on delivery of business capabilities and the technology teams’ transformation is required to drive strategy development and execution planning to achieve these goals.


This position is responsible for application design, development and support of the Fraud and Claims Management applications. Key success criteria for this role will be the ability to provide world class system availability while delivering solutions that provide a seamless end-to-end customer experience. This position will also be responsible for developing the technology strategy and road map to support the Fraud Ecosystem business strategy.

The leader in this position will:

  • Manage portfolio of mission critical applications, requiring very high availability and robust BCP and failover architecture. Down time would have far-reaching impacts across the enterprise and carry significant reputational risk
  • Define technology strategy/roadmap, provide strategic technology perspective to technology and business executive management and recommend innovations, aligned with short term & long-term business/customer requirements, enterprise priorities and industry trends
  • Leverage common/COE services (e.g. PMO, Application Architects, QA, Platform Management) to continually evolve and improve technology delivery
  • Act as the single accountable senior leader for delivering technology to the FCM line of business. Represent technology as the senior leader in the associated business senior management teams in addition to relevant business operating and risk committees
  • Partner closely with the line of business leaders to ensure that technology initiatives are aligned with business, enterprise and technology priorities
  • Demonstrate business partner value by understanding the business, advocating technology solutions to advance business initiatives, incorporating internal / external customer views, and managing key financial indicators to the benefit of Well Fargo’s shareholders
  • Be the broker/author for technology solutions that efficiently and effectively meet business needs leveraging enterprise technology services with a bias towards consistency, standards and common solutions. Provide re-usable, scalable and secure solutions that can be leveraged across the organization
  • Build and maintain strong relationships with other functional areas in the Enterprise CIO group and across technology (e.g. Technology Infrastructure, Chief Operating Office, and Technology Risk Management) as well as critical enterprise partners (e.g. Enterprise Information Security, Enterprise Data & Analytics, Enterprise Global Services, Corporate Risk, Corporate Finance, HR, Communications)
  • Accountable for holistic technology performance including service level agreements, project performance, regulatory compliance, and vendor management
  • Provide senior technology perspective on industry trends, competitive landscape and market/regulatory changes leveraging industry contacts, vendors, and strategic technology partner relationships
  • Be the senior accountable owner for in scope applications portfolio ensuring strong technology operational risk management and compliance while also driving application portfolio rationalization, optimization and modernization
  • Manage and allocate appropriate people and financial resources to ensure projects are completed within committed time and budget and align with strategic objectives
  • Engage, partner and enhance relationships with existing vendors
  • Assess current staff capabilities, identify talent gaps, and execute talent management actions aligned with human capital strategy

Required Qualifications

  • 12+ years of application development and implementation experience
  • 7+ years of management experience in technology

Desired Qualifications

  • Experience effectively interacting with a variety of contacts, primarily with others at the executive level
  • Experience managing all application development efforts within a medium-size line of business

Other Desired Qualifications
  • 10+ years of experience leading highly technical teams and deliverables across diverse application technology environments
  • Relevant experience delivering technology services and solutions in a large dynamic financial services business segment with proven track record of developing and maintaining the highest availability standards for large scale platforms
  • Experience developing and leading technology initiatives in support of the Enterprise Fraud Ecosystem including Fraud Prevention, Detection, and Resolution capabilities, preferably for a consumer business
  • Ability to effectively drive and lead change in an organization with Wells Fargo’s size, scale and complexity
  • Demonstrated experience in building, leading, developing and retaining a high performing team of leaders, strong technical experts and high performing professionals in a cultural environment that achieves results through team member engagement and satisfaction
  • Demonstrated ability to manage a large portfolio of technology initiatives across several major lines of business and effectively partner/influence at the senior executive level
  • Proven experience in developing technology strategy, operating model & roadmaps with clear objectives and aligned with business, enterprise and technology strategies
  • Broad experience across multiple areas of technology including one or more of architecture, infrastructure and application development with strong understanding of leading edge as well as legacy and distributed technologies to effectively manage the complex and diverse applications portfolio
  • Proven experience as a highly effective leader with credibility from demonstrating strong business and technology acumen
  • Highly effective decision-making/critical thinking/problem solving skills with a collaborative and results oriented leadership style
  • Demonstrated experience motivating and influencing groups or individuals across organizational boundaries to gain trust and confidence to make timely decisions
  • Demonstrated vendor negotiation and partnership skills
  • Excellent communication (oral and written) with ability to communicate at multiple levels ranging from technologists to senior managers and executive leadership


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

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