Wells Fargo

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Operations Processor 2

at Wells Fargo

Posted: 9/12/2019
Job Reference #: 13312106
Keywords: operations

Job Description

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

Join the ATM/Debit Card Claims (ADCC) Team!  ADCC has an opening in our Support Media Group.  Functions will include handling Official Check mailbox reviewing requests pertaining to claims, unposted transactions (UPI) and Blank Invalids (Purged card report).  Dealing with various general ledger accounts used for processing our claims and dispositioning all requests received. 

Candidate will be processing various requests thru multiple general ledger accounts.   Research is required for disposition of all entries clearing in amount/account/serial number and/or review of claims to determine how to process items according to procedures via various internal systems.  Adding notes to the various systems to document action taken.  Handle UPI/IBR (Unposted Transactions) Exceptions, Blank Invalid Exceptions, OD (Overdraft) Fraud reports that would include chargebacks to be processed via VISA.  Would also assist in various other team functions as required such as R2’s (Return Mail), DCO (Debit Card Operations) Mailbox, DCO Manuals Claims Mailbox, ATM Photo mailbox & PPCS (Stop Payment) process. In addition, will include CEDARS workbaskets and CEDARS Stop Payment.



Required Qualifications

  • 1+ year of operations experience



Desired Qualifications

  • Strong analytical skills with high attention to detail and accuracy
  • Good verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Good verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to work effectively in a team environment
  • Ability to organize and manage multiple priorities
  • General ledger experience
  • Knowledge and understanding of Hogan



Job Expectations

  • Ability to work additional hours as needed



Street Address

AZ-Chandler: 2800 S Price Rd - Chandler, AZ



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!