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Senior Site Reliability Engineer (SRE) (Apps Systems Engineer 6)

at Wells Fargo

Posted: 6/16/2020
Job Reference #: 16385959

Job Description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.

The Chief Technology Office (CTO) is leading technology transformation in a multi-cloud technology ecosystem delivering products and innovative solutions at scale that are stable, secure, and always on. This includes Cloud and Agile implementation, engineering, architecture, and all the tools, products, and training that will enable team members to achieve our transformation.

We are hiring a Senior Site Reliability Engineer (SRE) to join the new enterprise Site Reliability Engineering (SRE) practice within CTO. We believe that "hope is not a strategy" and we solve operational issues through code. We are looking for a senior-level SRE who enjoys and thrives on solving complex problems through innovation impacting change at scale. You will join an elite team of 15 SREs driving Technology's transformation by introducing enterprise capabilities and products, launching new platforms, building tools, automating away complex issues, and integrate with the latest technology. The engineers will leverage experience as software engineers and systems engineers/administrators to work closely with CTO Teams including Architecture, Cloud, CI/CD, Application Hosting, Observability, Continuous Testing, and Capacity Management to ensure products and services we provide to customers are always on.

Key Responsibilities Include:

  • Ensure the applications onboarded to SRE are available, have full stack observability, are integrated with CI/CD and always on by introducing continuous improvement through code, automation, continuous testing (performance, smoke, regression, functional, chaos) and providing operational insight through analytics.
  • Introduce new enterprise capabilities to solve operational issues in a multi-cloud technology landscape
  • Assess application availability for applications onboarding to SRE capturing SLOs/SLIS and implement Error Budget
  • Onboard 10 critical customer journeys and applications to SRE
  • Assess the availability of critical business flows, identify service level objectives and indicators, and conduct destructive and resiliency testing to reach 99.995% availability for the firm's critical products and services leading to improved customer experience and customer satisfaction.
  • Develop original and/or complex code, provide coding guidance/review, as well as develop documentation
  • Instrument applications for enterprise observability through Application Monitoring, Logging, Visualization, Analytics, and AI/ML.
  • Introduce continuous improvement by developing self-healing/autonomic capabilities, automation, API, and CI/CD integration.
  • Continuously test for performance, functional, regression, smoke, destructive, resiliency, and orchestrate chaos testing.
  • Explore continuous inspection capabilities code quality to identify problems before they manifest in production.
  • Introduce and expand AIOps, ChatOps, NoOps, build machine learning (ML) models and algorithms, and robotic process automation (RPA) to solve complex operational and systemic issues, and to improve availability of products to customers.
  • Share support responsibilities for critical applications, to identify systemic issues, conduct blameless post mortems, root cause analysis, and introduce strategic solutions in code that solve the problem and eliminate repeat issues.
  • Instantiate SRE practices, principles, and culture through leading by example. Assist in training the organization by partnering with the Lines of Business to establish embedded SRE teams, contribute to the SRE Playbook, Engineering Academies, Tech Talks, and Demo's.

Apply technical expertise with one or more of the following:

  • Software Development: Java, JavaScript (React, Angular), Go, C/C++, Scala, R
  • OS & Platform: AWS, Lamda, PCF, Kubernetes, OpenShift, Linux, Azure, Windows, VMware
  • CI/CD & Automation: Jenkins, Gitlab, SonarQube, Artifactory, Ansible, Puppet, Apigee
  • Observability/Monitoring: DataDog, Grafana, Prometheus, ELK (Elasticsearch, Logstash, Kibana), Kafka, CloudWatch, Jaeger, Zipkin, Kinesis, Apache Airflow, AppDynamics

Apply experience in one or more of the following areas:

  • AIOps: Moogsoft, BigPanda, UIpath, Robotic Processing, Artificial Intelligence (AI) and Machine Learning (ML) Frameworks
  • Operations Tools: ServiceNow, PagerDuty, Microsoft Teams, Symphony/Slack, Remedy, IBM Netcool
  • Data/Data Structures: Oracle, SQL, Mongo, Hadoop, Cloudera, Spark
  • Testing: Gremlin, Chaos Monkey, Selenium, jmeter, Blazemeter, Performance Center, Perfecto, Gherkin, DevTest
  • Capacity Management: Turbonomics, BMC Truesight

Required locations listed on job posting.  Relocation assistance is available for this position.

Required Qualifications

  • 10+ years of application development and implementation experience
  • 5+ years of development experience with languages such as Python, Java, Scala, or R
  • 3+ years of build-deploy automation and configuration experience within the Linux and Unix environment

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • 3+ years of experience with Cloud technologies
  • Incident Management System experience
  • Configuration Management Tools experience
  • Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban
  • Ability to interact with all levels of an organization
  • Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications
  •  Experience with system administration across multiple platforms
  •  Experience with software development languages such as JavaScript (React, Angular), Go and C/C++
  •  Experience with one or more CI/CD & Automation tools: Jenkins, Gitlab, SonarQube, Artifactory, Ansible, Puppet, Apigee
  •  Experience with one or more Observability/Monitoring tools: DataDog, Grafana, Prometheus, ELK (Elasticsearch, Logstash, Kibana), Kafka, CloudWatch, Jaeger, Zipkin, Kinesis, Apache Airflow, AppDynamics
  •  Knowledge of and/or experience with one or more of the following: AIOps (Moogsoft, BigPanda, UIpath), Robotic Processing, Automation, Artificial Intelligence (AI)/Machine Learning (ML) Frameworks, Data Structures, Testing Tools, Capacity Management

Job Expectations

  • Willingness to work on-site at stated location on the job opening
  • Ability to travel up to 15% of the time

Street Address

NY-New York: 100 Park Ave - New York, NY
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!