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Systems QA Analyst 5

at Wells Fargo

Posted: 9/9/2019
Job Reference #: 13022083

Job Description

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.

The Community Banking Technology Quality Assurance organization is responsible for identifying, documenting, and assessing risks to availability. This Sr QA Analyst position will be focusing on CTI and Cache Services End to End testing on Pindrop and Fraud Systems alongside the existing IVR & Desktop Fraud team.  Fraud systems knowledge, especially Pindrop and Cache Services, a plus.  This candidate would also have agile experience as we transition from Waterfall to Agile principles, and working closely with the team to automate sprints utilizing Selenium/Java, EMPIRIX.

You may serve as a QA Project Lead and or QA Platform SME for the Enterprise Contact Technology application portfolio (in support of Call Center technologies such as Genesys CTI, Interactive Voice Response, Cache Services, and Pindrop etc.).  In this role, you will be designing, executing, coordinating, leading, and you will be conducting analysis of functional/non-functional requirements, and technical designs to verify software/hardware implementations early during the development cycle. In this role you will become the subject matter expert for QA on one or more related applications. 
Scope of Work:

  • Provide oversight and participate in overall project/systems testing, code automated test cases and maintenance of existing test cases, conduct code reviews, peer reviews, setup and maintain test data, metrics reporting to overall platform leads and managers to ensure platform release changes are deployed into production with high quality and defect free
  • Work closely with application development leads/managers, QA leads/managers from other areas, and business groups to ensure successful collaboration.
  • Application Platform expertise to support Failure Analysis, Regression Failures  analysis for every release, and support throughout the entire application lifecycle
  • Final Test Release Status Report
  • Post Release Audit - Project Artifacts, Regression Handoff, test case data quality, etc.
  • Project Dashboard quality & Enterprise Test Methodology/policy adherence
  • Utilize tech enablers, shift left concepts to align with overall test strategy
  • Risk assessment to the business across all projects, Maintenance Releases, etc. that impact the current release.

Required Qualifications

  • 7+ years of information technology quality assurance and systems/application testing experience
  • 2+ years of HP ALM experience
  • 2 + years of automation or regression testing experience
  • 2+ years of Genesys call system experience

Desired Qualifications

  • Knowledge and understanding of creating test plans, test cases, test procedures, test scripts, and expected results
  • Experience with various types and levels of testing (e.g., unit, integration, and system testing)
  • Test planning and executing experience in systems such as: Test Tool, Quality Center, or ClearQuest
  • Strong, clear and concise written and oral communication skills
  • Knowledge and understanding of technology testing: automation and data automation
  • Knowledge and understanding of automated regression and maintaining scripts in regression
  • Knowledge and understanding of Selenium software testing framework
  • Knowledge and understanding of telephony: IVR application testing and quality assurance
  • Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Experience in Artificial Intelligence, Natural Language Processing, Machine Learning, Distributed Computing, Chatbot, and Virtual Assistant
  • Telecommunications experience
  • Knowledge and understanding of DevOps principles
  • 2+ years of leadership or management experience

Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
AZ-Chandler: 2600 S Price Rd - Chandler, AZ


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!