Wells Fargo

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Systems Support Analyst 4

at Wells Fargo

Posted: 8/20/2019
Job Reference #: 12838625

Job Description

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.

This role performs moderate to medium complex system admin support for LOB servers located in Wells Fargo Data Centers. The roles functions includes: Execution of moderate to medium level work orders, work request and problem tickets, apply OS patches to servers to remediate risk, meet SLAs, compliance requirements, timely and accurate completion of time tracking records and training. Attend and participate in division, group and department meetings. This position will create and update documentation for team activities and follow process to execute work, scripts and perform troubleshooting. Job will participate in after hour on call rotation.

Required Qualifications

  • 5+ years of systems support analysis experience
  • 5+ years of workload automation tool experience
  • 5+ years of technical troubleshooting experience
  • 5 + years of experience with Windows server operating systems
  • 3+ years of experience with patching methodology and configuration

Desired Qualifications

  • 2+ years of process definition and documentation experience
  • Ability to interact with a diverse team
  • Knowledge and understanding of Business Continuity Plan (BCP) in a large environment
  • Knowledge and understanding of MS Active Directory
  • Knowledge and understanding of SAN (Storage Area Network)
  • Knowledge and understanding of technology support: large information technology (IT) environment, multiple computing environments, operating systems and hardware platforms
  • Knowledge and understanding of technology support: system implementation and production support in a large Enterprise (5,000+ servers)
  • Knowledge and understanding of virtual environments
  • 1+ year of Puppet experience
  • 5+ years of PAC2000 experience
  • Strong, clear and concise written and oral communication skills
  • Experience determining the root cause of identified issues
  • Knowledge of data center equipment (Server, Storage, Network)
  • Scripting and automation experience
  • 2+ years of experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript

Other Desired Qualifications
  • Ability to Meet Service Level Agreements
  • 3+ years experience with Windows Failover Clustering or other High-Availability solutions
  • Ability to take initiative and continuously develop skills to current with technology trends

Job Expectations

  • Ability to work on call as assigned
  • Ability to work weekends and holidays as needed or scheduled
  • Ability to work outside of regular business hours
  • Ability to travel up to 5% of the time

Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
NC-Charlotte: 401 S Tryon St - Charlotte, NC
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!