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Systems Support Analyst 4

at Wells Fargo

Posted: 12/3/2019
Job Reference #: 13211204

Job Description

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.

Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following: provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported; performs migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; updates, creates and tests the business continuation plan; may coordinate project resources and provide guidance to less experienced analysts.



Required Qualifications

  • 5+ years of systems support analysis experience



Desired Qualifications

  • A BS/BA degree or higher
  • Knowledge and understanding of Pega



Other Desired Qualifications
  • FIS(SunGard) Vendor products experience. 
  • Supporting applications with any of the following technologies:
    • Linux
    • Tomcat
    • Oracle Exadata


Job Expectations

  • Ability to work on call as assigned
  • Flexibility to work in a 24/7 environment, including weekends and holidays



Street Address

NC-Charlotte: 401 S Tryon St - Charlotte, NC
MN-Shoreview: 1801 Parkview Dr - Shoreview, MN
MN-Minneapolis: 2650 Wells Fargo Way - Minneapolis, MN
AZ-Chandler: 2600 S Price Rd - Chandler, AZ



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!